Product Specialist

Product Specialist

The successful Product Specialist will be trained to develop relationships within a specific customer region across all business areas; maintenance, operations and purchasing. This position will support the OEM, Spares, Modernizations, Repair and Field Service for Copper equipment with the SMS group. You will learn how to maintain good working relationship with customer and develop personal relationships when possible.

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.

What you'll do:

• Responsible for sales volume at a given customer as assigned by Product Manager of Sales, bring RFQs and potential sales opportunities from designated customer location.
• Develop or assist in creation of scope of work or required supply for spare parts, prospective projects and/or field service opportunities.
• Interact with Account Specialists, Engineering, Purchasing and Product Manager to explain/clarify work scope for repairs and modernizations and/or spare part RFQs.
• Review and approve/authorize all proposals prior to submission to the customer.
• Work with customers to develop initiatives for improvement of customer equipment.
• Interact with other SMS group companies and divisions including corporate management on all work provided for a given customer.
• Provide goals for strategic planning development of additional business opportunities and product growth.
• Complete reporting requirements for customer, including but not limited to meeting reports, expense reports, CRM updates, updating customer contact information.
• Ensure project schedules and/or deliveries are being met.
• Perform other duties as assigned or requested by SMS upper management.
• Frequent travel to customer locations (70%).

What you'll need:

• Engineering degree with 5+ years metals industry experience or 8+ years of metals industry experience, aluminum extrusion a plus.
• Sales background with strong negotiating skills.
• Excellent communication skills with the ability to work with high-level customers.
• Ability to interpret drawings related to the equipment.
• Knowledge of project management principles and practices.
• Strong team player and the ability to work under pressure.
• Ability to prioritize, organize and multi task.
• Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Computer Skills: Microsoft Outlook, CRM, Word, Excel, Access and Project Software, Engineering Software (CAD/CAM) – not required but useful.
• Be available to travel in North American market.

What we offer:

Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.