Front Office Manager

Front Office Manager

Springhill Suites by Marriott Orlando Airport is seeking a Front Office Manager for their busy hotel. Previous experience as a leader in a similar sized hotel is required, preferably in a Marriott brand. Competitive pay rate is based on experience. Benefits include 401k, PTO, employee discounts, health, vision, dental, and more.

Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Essential Job Functions

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings.
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Must have flexible availability, to including evenings, overnights, weekends, and holidays, as needed.

Experience/Education College degree in Hotel Administration; 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience. Must be able to speak, read, and understand English. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.