Patient Access Intake Specialist

Your passion belongs at UNC Health. Join more than 56000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position is Tuesday-Saturday- 7:45am-4:15pm Center for Rehab Care.

Summary:
This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.

Responsibilities:

• Ensures and verifies key ADT information (insurance verification patient and guarantor demographics etc.) is current and accurate to ensure patient safety charging coding insurance processing and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental regulatory financial and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool when applicable as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits estimated amounts due co-pays and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues making a personal effort to reduce individual errors and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:
Education Requirements:
High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
Professional Experience Requirements:
Require two (2) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Med Center Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare Inc. d/b/a NC Health) a private fully-owned subsidiary of UNC Health Care System in a department that provides shared services to operations across UNC Health Care; except that if you are currently a UNCHCS State employee already working in a designated shared services department you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race color religion sex sexual orientation gender identity national origin age genetic information disability status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Required Experience:

IC