Release of Information Specialist

Release Of Information Specialist IThe Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC ("VRC") is responsible for processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service to healthcare clients. This position must, always, safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all Release of Information requests follow the request authorization, VRC, and healthcare facility policies as well as federal/state statutes, such as HIPAA. Additionally, this position is required to continually perform at a high quality and productivity level. This position interacts with the ROI Area Manager and/or ROI Team Leader regularly and will keep them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues that may impact VRC performance or service expectations. This position must conduct interpersonal relationships in a manner designed to project a positive image of VRC.Key Responsibilities / Essential FunctionsAssigned Release of Information request types will primarily be Continuing Care and Disability Determination Services, with cross-training on other request types as supervisor deems appropriate based on experience and performanceAccesses Release of Information requests and medical records for healthcare client(s) according to the specific procedure and security protocol for each clientCompletes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRCValidates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedureClassifies request type correctlyLogs request into ROI softwareRetrieves and uploads requested portions of the patient's medical chart (from electronic or physical repository)Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI)Checks for accurate invoicing and adjusts invoice as neededReleases request to the valid requesting entityRejects requests for records that are not HIPAA-compliant or otherwise validFor records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedureDocuments in ROI software all exceptions, communications, and other relevant information related to a requestAlerts supervisor to any questionable or unusual requests or communicationsAlerts supervisor to any discovered or suspected breaches immediatelyAlerts supervisor to any issues that will delay the timely release of recordsAnswers requestor inquiries about a request in an informative, respectful, efficient mannerStores all records and files properly and securely before leaving work area.Ensures adequate office supplies available to carry out tasks as soon as they ariseIs available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogsUnderstands that healthcare facility assignments (on-site and/or remote) are subject to changeCarries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulationsMaintains confidentiality, security, and standards of ethics with all informationWorks with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate mannerAlerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environmentMust adhere to all VRC policies and procedures.Completes required training within the allotted timeframeCreating invoices and billing materials to send to our clientsEnsuring that client information details are kept up to dateAll other duties as assigned.Minimum Knowledge, Skills, Experience RequiredHigh School Diploma (GED) required; degree preferredPrior experience with ROI fulfillment preferredDemonstrated attention to detailDemonstrated ability to prioritize, organize, and meet deadlinesDemonstrated documentation and communication skillsDemonstrated ability to maintain productivity and quality performanceBasic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferredPrior experience with EHR/EMR platforms preferredPrior experience with Windows environment and Microsoft Office productsDisplays strong interpersonal skills with team members, clients, and requestorsMust have strong computer skills and Microsoft Office skillsPrior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferredMust be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.Must be able to read, write, speak, and comprehend English. Bilingual skills are desirable.