Customer Service Representative

Job Description

Job Description

Role: Platinum Agent – CSR

Location: San Antonio, TX 78235

·         Hours :

**4 shifts available ALL Monday-Friday**

M-F 6am-3pm

M-F 7am-4pm

M-F 10 am-7pm

M-F 11am-8pm

*It is best if you are available for more than 1 shift, as spots will fill up quickly.*

Expected hours: 40.0 per week

Job Type: Fulltime

Position Summary

seeking Customer Service VIP Specialists for their secured Call Center. You will be the heartbeat of customer interactions, ensuring that every client feels valued and understood. Your role is pivotal in delivering exceptional service to top tier customers, addressing their needs with enthusiasm, professionalism, and providing swift resolutions. You’ll leverage your communication skills and customer support expertise to create memorable experiences that foster loyalty and satisfaction. This VIP Role requires excellent customer service skills and the ability to establish strong internal partnerships with customers and internal teams to create mutually beneficial solutions. Flexibility is essential in this role to adapt to the changing demands of the business.

Basic Qualifications

·         Positive attitude and detailed oriented

·         Customer Service, Account Management, or Customer Success: 1+ years with direct interaction with customers

·         Excellent verbal and written communication skills

·         Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM) is a plus.

·         Skilled in Microsoft Suite/Google Suite.

·         Strong analytical skills and attention to detail; ability to recognize patterns and trends in customer behavior

·         Comfortable working in a Secure Workspace (SWS) type environment (no pen, paper, mobile or electronic devices, etc.)

·         MUST be able to work a consistent 6-week training period.

Preferred Qualifications:

·         Experience resolving customer issues, billing, and/or handling product Q&A

·         Experience troubleshooting hardware, software, applications, network, and device issues

·         Previous telecom customer service 1-2+ years

·         Customer Service, Account Management, or Customer Success: 1+ years with direct interaction with customers.

What you’ll do

·         Serve as a front-line brand ambassador and provide outstanding customer service to VIP clients through various channels, including phone and email.

·         Handle inquiries and resolve issues with a very positive attitude and sense of urgency, ensuring a seamless experience for every customer.

·         Conduct outbound calls to follow up on customer feedback and enhance service delivery.

·         Maintain accurate records through data entry and documentation of all client interactions.

·         Utilize Microsoft Office tools to prepare reports and analyze customer data for continuous improvement.

·         Collaborate with sales teams to identify opportunities for upselling and cross-selling services.

·         Demonstrate excellent phone etiquette while managing high-volume call traffic in a call center environment.

·         Process transactions efficiently, including cash handling when necessary.

·         Utilizing Project Management skills by working closely with the key partners to maintain a continuous flow of information specific to ticket status, and to identify potential issues and/or opportunities

·         Minimizing disruptions, maintaining system availability, and ensuring the continued functionality of services

·         Demonstrating a high level of critical thinking when making decisions in customer resolution and considering the impact on our brand

·         Document customer interactions thoroughly using assigned tools to ensure alignment and visibility

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

Company Description

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.