Inbound Dental Call Center Representative - Bilingual

Inbound Dental Call Center Representative - Bilingual Emergency Dental Care USA is a group of dental offices focused on providing same-day appointments to emergency and non-emergency patients. Originally inspired by urgent care medical clinics, Emergency Dental Care USA provides much needed services on weekends, evenings and many holidays. Most offices are open seven days a week, and can usually treat walk-in patients. For over 20 years we've helped thousands of people with toothaches, chipped teeth and all sorts of other dental emergencies get the care they need without the wait. In most cases our emergency dentists can diagnose patients and perform treatment on the same-day. We are a fast-growing company seeking ambitious individuals to grow with us. For full-time employees, we offer benefits except retirement benefits at this time. Benefits Information Full-time employees receive PTO, Holiday Pay after 90 days. Medical, dental and vision insurance. Life Insurance. Appointment Conversion Specialist - Call Center (Dental Office) About the Role We are seeking a high-performing, patient-focused Inside Dental Sales Representative to join our growing call center team. This role is critical in converting inbound patient inquiries into scheduled appointments and delivering an exceptional first impression of our dental offices. The ideal candidate will use a consultative approach to guide patients through treatment options, overcome objections, and help them move forward with care. This is an excellent opportunity for a driven sales professional who thrives in a fast-paced, metrics-driven environment and is passionate about helping patients access quality dental care. Key Responsibilities Handle high-volume inbound calls from prospective and existing patients Convert calls into scheduled appointments by effectively communicating value and urgency of care Understand patient needs and recommend appropriate services and next steps Meet and exceed daily, weekly, and monthly scheduling and conversion goals Accurately document all patient interactions in the CRM/practice management system Follow up on unscheduled treatment, missed appointments, and patient inquiries Manage objections related to cost, concerns, and scheduling with confidence and empathy Collaborate with office teams to ensure seamless patient experience Maintain professionalism and positivity in a fast-paced call center environment Availability to work Pacific Standard Time (PST) hours Location: Omaha, NE Position Requirements Qualifications Minimum of 2 consecutive years in inside sales, call center sales, or dental scheduling Proven track record of meeting or exceeding sales/conversion metrics Strong communication, objection handling, and closing skills Ability to build rapport quickly over the phone Comfortable managing high call volume and performance expectations Proficient in basic computer systems; experience with Dentrix Ascend or similar preferred Self‑motivated, results‑driven, and highly accountable Preferred Skills Dental industry experience (DSO or multi-location preferred) Understanding of dental treatments, insurance basics, and patient financing Bilingual (Spanish preferred) Strong time management and multitasking abilities This position is currently accepting applications. #J-18808-Ljbffr