Benefits Call Center Representative

Supporting customers remotely, the full-time Benefits Call Center Representative will manage inbound calls related to defined benefit pension plans and retirement programs, assisting with eligibility, calculations, and documentation while maintaining a professional and customer-focused approach. Key responsibilities Answer inbound calls regarding defined benefit pension and retirement plans Assist callers with questions about pension eligibility, benefit calculations, and payment options Research inquiries and provide accurate information based on established guidelines Required qualifications Previous customer service and call center experience Experience supporting defined benefit pension plans and/or retirement programs preferred Knowledge of retirement eligibility and benefit calculations High school diploma or GED Ability to pass required background screening and/or drug test Virtual Vocations Inc