Inside Sales / Customer Service Representative

Job Description

Job Description

We are a growing PTFE hose distributor and are seeking a full-time 100% onsite Inside Sales / Customer Service Associate to join our team! Responsibilities will include (but are not limited to) answering phones and emails, quoting customers, entering/converting orders, handling expedite requests, helping customers by providing product and service information, resolving customer issues and checking inventory.

Responsibilities:

• Answering phones and emails in a timely manner
• Quoting and order conversion
• Creating part numbers and bill of materials (Must be willing to learn our intricate parts and part numbering system and also learn a non-standard software system Trulinx)
• Checking inventory in warehouse to confirm stock before processing orders
• Customer Support - Interact with customers on a daily basis to help them determine what they need to purchase
• Provide information about our products
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on information provided by the customer
• Develop and maintain a knowledge base of the evolving products and services
• Be willing to take on additional responsibilities as needed

​ Qualifications:

• Previous experience in customer service or inside sales in an office setting is required
• Previous experience in the manufacturing or distribution of PTFE or hydraulic hose industry or other related fields is preferred
• Punctual and reliable
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong phone presence
• Strong attention to detail
• Understanding of tiered pricing systems and buying groups
• Self-Starter - Quick Learner - Able to work independently with little supervision
• Good with numbers, measurements, fractions, decimals (must be able to convert feet to inches and vice-versa, etc.)
• Desire to take on new responsibilities to learn and grow as our business grows
• Comfortable in a fast-paced sometimes hectic environment
• Deadline and detail-oriented
• Reliable transportation is required as this position is 100% onsite with no remote opportunity

This position is 100% on site (not remote) and reliable transportation is required. Hours are Monday through Friday from 8am - 5pm (40 Hours - No Weekends). Occasional overtime is required when industry demands need to be met. One hour allotted for lunch and will be staggered with other office staff in order to provide adequate phone coverage. This position offers room to grow and we are looking for someone that is not afraid to take on more responsibility.