Financial Counselor

Enterprise Financial Counselor

The Enterprise Financial Counselor works under the direction of leadership. Conducts financial counseling to include collection of co-pays, deductibles, and payment arrangements for all Enterprise balances. Evaluates patient/guarantor for financial assistance, Cobra, and/or other 3rd party payor. Negotiates patient payment plans. Collects accounts receivable.

Responsibilities:

• Personal counseling to assist patient with medical payment arrangement.
• Interviews patient in order to secure payment/financing of patients monetary responsibility.
• Interviews patient/guarantor to evaluate eligibility for Cobra financial assistance or other 3rd party payor for Mosaic Life Care (includes Clinic).
• Negotiates payment plans for point of service collections and past balances for Enterprise.
• Performs daily co-payment reconciliation for the Patient Access Services areas and the Financial Counseling Department.
• Evaluates patients credit score to determine his/her financial ability to repay debt.
• Assist patient with loan application to aid in the payment of financial responsibility.
• Communicates with Pre-Access Care Management and Resource Advocate staff regarding insurance eligibility.
• Provide excellent customer service to both internal and external customers.
• Performs all job duties according to HIPAA & CMS guidelines.
• Other duties as assigned.

Education: H.S. Diploma - High School Diploma or GED equivalent - Required

Work Experience: 1 Year - Previous collection experience - Required

PC and Word computer experience - Preferred

Typing speed of 45 WPM preferred and 10 key by touch. - Preferred

Travel Requirements: Travel to off-site locations may be required. - Required

About Us: Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator Mosaic places the holistic needs of patients first by providing the right care at the right time and place offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employees individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued including concierge services employee lounge wellness programs free covered parking free on-site and virtual health clinics and many more. When paired with compensation and recognition it is what continues to make us the employer of choice for employees at any stage of their journey.