Sr Maintenance Technician (PH - Multiple Positions)

Maintenance Technician

Performs complex maintenance tasks in response to residents' requests for service. Oversees work crews and monitors contract labor. Assumes responsibilities for the property and maintenance staff in the absence of the Maintenance Supervisor.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

• Inspects and troubleshoots situations to determine the appropriate action to correct or repair appliances, plumbing, electrical fixtures, gas lines, and HVAC Equipment.
• Conducts quality control of vacant units, make-readies, preventive maintenance inspections (PMI's), and work orders.
• Issues instructions and assists contractors in issuing supplies and maintains inventory.
• Guides, monitors, trains, and supervises maintenance technicians and apprentices in performing assigned tasks.
• Makes calls, solicits bids, and creates a scope of work for projects not covered by general maintenance contracts.
• Receives bids for work to be completed by contractors.
• Conducts both walk-through and windshield inspections of properties, play grounds, elevators, boilers, and fire alarm systems, including troubleshooting of systems.
• Maintains inventory and other records on appliances and equipment.
• Coordinates maintenance work to be performed with other divisions, the warehouse and development and technical service support.
• Generates work orders.
• Participates in the rotation of on-call assignments.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
• Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
• Employees are expected to use Generative AI solutions ethically and responsibly.
• Other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
2. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
3. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
4. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
5. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events.
6. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

• High School Diploma or GED

Experience

• Two (2) years of experience in various trades, including carpentry, plumbing, refrigeration, appliances, and electrical maintenance/repair.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

• Certification (MT Permit) through the City of San Antonio for Electrical Maintenance.
• Ability to learn cloud technologies such as LucidChart for diagram, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

• Certificate for Apartment Maintenance Technicians (CAMT) must be obtained within 18 months of employment (depending on availability).
• Pass all appropriate components of the gas operator training within the first year of employment and meet any renewal requirements.
• Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

• Understands the agency's Mission, Vision, and Values and directs work within these guiding principles and operational framework.
• Knowledge of building construction practices and terminology.
• Knowledge of standard safety and health program rules, including fire prevention.
• Knowledge of and skills in employing techniques used in the maintenance and repair of residential buildings and equipment.
• Ability to read schematics, prints, or as-built drawings, and troubleshoot problems.
• Ability to work at heights and/or in crawl spaces.
• Ability to operate hand tools and approved power tools.
• Ability to follow oral and written instructions.
• Ability to work harmoniously and respectfully with staff, residents, and the public.
• Ability to communicate effectively with customers and employees.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 50 pounds.

• Maintenance and construction sites.
• Outdoor environment in all types of weather.
• Ability to work in all rooms (bath, bed, kitchen, etc.) at a resident unit
• Dexterity of hands to operate hand and power tools.
• Standing for long periods of time.
• Climbing step stools and ladders (including extension ladders)
• Hearing and speaking to exchange information in person and on the telephone.
• Seeing to read a variety of materials.
• Lifting, carrying, pushing, or pulling light to moderately heavy objects.
• Bending at the waist, kneeling, stooping, squatting, crouching or crawling
• Work in inclement weather.
• Use of personal protective equipment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment