Dispatch Supervisor

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The Dispatch Supervisor will report to the Operations Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.


Duties and Responsibilities:

• Evaluate the performance of all direct-report personnel on a regular basis according to company policy.
• Schedule and dispatch drivers for maximum efficiency. Monitor trips and handle overflow calls.
• Manage direct and indirect hours, minimizing overtime for the employees. Fill open shifts for drivers and dispatchers.
• Collect and audit employees' time sheets.
• Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation.
• Ensure that key passenger transportation data is collected.
• Monitor on-time performance.
• Document and manage customer or employee complaints.
• Assist General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance.
• Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with the General Manager.
• Meet regularly with customers to review service quality and performance, address other business issues and enhance the relationship.
• Prepare and submit required reports in a timely manner.
• Responsible for knowledge of CSC contracts, finances budget and operational requirements

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail.
• Self-motivated with the ability to prioritize and problem solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements:

• Minimum of 5+ years of experience in Operations Management , with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• High School diploma or equivalent. Some college preferred.

Preferred requirements:

• Experience in public or private alternative transportation demand management (TDM)
• Commercial driver's license
• Knowledge of DMV policies and procedures

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.