Desktop Support at Insight Union City, New Jersey

Desktop Technician

Required Skills & Experience

• Experience supporting Windows 10 and Windows 11 operating systems in enterprise environments
• Experience with iOS and Android device support
• Solid understanding of Active Directory, including users, groups, and computer objects
• Proficiency with Microsoft Intune for device deployment, configuration, and management
• Hands-on experience with Microsoft Intune MDM/MAM solutions
• Familiarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDT
• Strong troubleshooting skills across hardware, software, and user configuration issues
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Prior experience supporting professional services or law firm environments is strongly preferred

Job Description Desktop Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.

Key Responsibilities

• Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11
• Pre-provision and configure devices using Microsoft Autopilot
• Deploy, configure, and validate Windows 11 endpoints according to firm standards
• Enroll and support mobile devices (iOS and Android) using Microsoft Intune
• Assist with user setup, profile configuration, and validation of access to required applications and resources
• Provide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activities
• Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility
• Follow established runbooks, deployment procedures, and security standards
• Document deployment steps, issues, resolutions, and best practices to support knowledge transfer
• Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition
• Provide feedback and recommendations to improve deployment processes and user experience
• Track and manage device inventory throughout the deployment lifecycle
• Travel to firm office locations within the region as required to support onsite deployment