New Learner Compliancy Specialist III, Credential Support

About the Role

Nightingale College is looking for a New Learner Compliancy Specialist III, Credential Support to join our high-impact community. In this role, you'll manage a high-volume caseload of up to 450 newly admitted Learners, guiding them through every step of their Experiential Learning (EL) credentialing journey. You'll be the steady, knowledgeable presence Learners need when navigating vendor accounts, documentation, and screenings — and a mentor to newer team members building their own expertise

 

 

What You'll Do

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
• Provides guidance on navigating credentialing systems and interpreting College and EL requirements.
• Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
• Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
• Supports training and mentoring of Specialists I and II to build team capacity and process efficiency.
• Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes.
• Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.

What You Bring

• Minimum of two years' experience in credentialing or administrative support within education or healthcare settings
• Demonstrated proficiency in professional communication across multiple mediums
• Strong customer service skills with experience handling high-volume caseloads
• Proficiency with Microsoft Office products and credentialing software