Dairy Supervisor

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary
The Dairy Supervisor oversees and supports the daily operation of the dairy department, ensuring products are properly stocked, rotated, merchandised, and maintained at appropriate temperatures. This position provides direction to associates, maintains product availability and inventory accuracy, controls shrink, and ensures the department remains clean, organized, safe, and customer-ready.
Key Responsibilities

• Oversee daily dairy department operations and establish work priorities.
• Coordinate stocking, replenishment, facing, rotation, and merchandising activities.
• Ensure dairy shelves, refrigerated cases, displays, and promotional areas are properly stocked and organized.
• Monitor product availability and respond promptly to low-stock and out-of-stock conditions.
• Provide friendly, courteous, and professional customer service.
• Assist customers with locating products and answering product-related questions.
• Coordinate associate assignments, breaks, stocking responsibilities, and department coverage as needed.
• Monitor inventory levels and communicate ordering or replenishment needs to appropriate leadership.
• Receive, organize, rotate, and properly store dairy merchandise.
• Maintain organized cooler and back-stock areas to support efficient replenishment.
• Follow proper product rotation, date-control, and freshness procedures.
• Help minimize shrink through proper ordering, handling, rotation, inventory management, and stocking practices.
• Ensure merchandise is accurately priced, signed, tagged, and displayed.
• Coordinate promotional changes, seasonal displays, resets, and advertised items.
• Monitor expiration and sell-by dates and remove outdated or unsellable products promptly.
• Maintain appropriate product temperatures and respond to temperature concerns.
• Monitor refrigerated cases and equipment for proper operation.
• Assist with inventory counts and other product-control activities.
• Maintain clean, organized, and safe aisles, coolers, cases, displays, and work areas.
• Communicate product, equipment, inventory, staffing, or operational concerns to store leadership.
• Follow company policies related to food safety, workplace safety, security, and loss prevention.
• Perform additional responsibilities as assigned based on business needs.

Leadership Responsibilities

• Provide daily direction and support to associates working within the dairy department.
• Establish stocking and merchandising priorities based on department needs.
• Train associates on stocking, rotation, merchandising, temperature control, customer service, and safety procedures.
• Coach associates on productivity, accuracy, organization, product freshness, and department standards.
• Monitor completed work to ensure stocking, facing, rotation, and cleanliness expectations are met.
• Lead by example through excellent customer service, teamwork, urgency, professionalism, and attention to detail.
• Maintain a positive, respectful, and productive work environment.
• Communicate daily department priorities and expectations clearly to associates.
• Adjust assignments and priorities as business needs change throughout the shift.
• Work collaboratively with grocery management and store leadership to support overall store operations.

Stocking & Merchandising Responsibilities

• Monitor dairy cases and displays throughout the day to maintain product availability.
• Coordinate replenishment from cooler back-stock and incoming deliveries.
• Ensure merchandise is stocked in the correct location and properly faced.
• Maintain full, organized, clean, and customer-ready refrigerated displays.
• Ensure promotional and seasonal merchandise is properly stocked, signed, and displayed.
• Build and maintain promotional displays and merchandising features as assigned.
• Maintain accurate shelf tags, signs, and product pricing.
• Identify missing, damaged, or incorrect signage and coordinate corrections.
• Assist with department resets, product transitions, and merchandising changes.
• Maintain organized cooler storage and back-stock areas to support efficient rotation and replenishment.

Inventory & Shrink Control

• Monitor inventory levels, product movement, and department needs.
• Identify low-stock, out-of-stock, overstock, and excessive back-stock conditions.
• Assist with ordering and replenishment activities as required.
• Ensure incoming dairy merchandise is received, inspected, stored, and rotated properly.
• Follow proper rotation procedures to maintain freshness and minimize product loss.
• Regularly monitor expiration, sell-by, and other applicable product dates.
• Identify damaged, expired, or otherwise unsellable merchandise and follow established procedures for handling it.
• Assist with inventory counts and other product-control activities.
• Research or communicate inventory discrepancies when identified.
• Reduce shrink by maintaining accurate inventory, organized storage, proper rotation, and effective product handling.

Food Safety & Temperature Control

• Maintain dairy products at appropriate refrigerated temperatures.
• Monitor dairy cases, coolers, and storage areas for temperature or equipment concerns.
• Follow established procedures when products are found outside required temperature conditions.
• Minimize the amount of time refrigerated merchandise remains outside temperature-controlled areas during stocking.
• Follow established food safety and product-handling procedures.
• Maintain clean and sanitary refrigerated cases, shelving, cooler areas, and workspaces.
• Ensure products are properly dated, rotated, stored, and handled.
• Immediately communicate refrigeration or equipment issues to appropriate leadership.
• Follow established procedures for products potentially affected by refrigeration or temperature problems.

Customer Service Responsibilities

• Greet and acknowledge customers in a friendly and professional manner.
• Assist customers with locating dairy products and answering basic product questions.
• Respond promptly and professionally to customer requests and concerns.
• Maintain clean, organized, accessible, and customer-ready aisles and displays.
• Ensure stocking activities and equipment do not unnecessarily interfere with the customer shopping experience.
• Encourage associates to maintain a customer-first approach while completing department responsibilities.

Qualifications

• Strong customer service and leadership skills.
• Effective communication, organization, and problem-solving abilities.
• Ability to provide clear direction and support to associates.
• Strong attention to product freshness, inventory accuracy, rotation, merchandising, and presentation.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.
• Ability to work independently while providing direction to others.
• Ability to learn inventory, ordering, receiving, stocking, rotation, and merchandising procedures.
• Ability to safely operate approved stocking and material-handling equipment after proper training.
• Ability to work effectively in refrigerated and cold environments.
• Dependable attendance and punctuality.
• Previous grocery, dairy, stocking, merchandising, inventory, or retail leadership experience is preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, lift, carry, push, pull, and perform repetitive movements throughout the shift.
• Ability to safely lift and move merchandise, cases, boxes, displays, and department supplies as required.
• Ability to perform repetitive stocking, facing, rotation, and merchandising activities.
• Ability to safely use carts, pallet jacks, ladders, step stools, and other approved equipment after proper training.
• Ability to regularly work in refrigerated areas, coolers, and varying temperatures.

Work Environment
The Dairy Supervisor works throughout the dairy department, sales floor, refrigerated cases, cooler storage areas, backroom, and receiving areas. The position requires regular exposure to cold temperatures and involves balancing hands-on stocking and merchandising with associate supervision, customer service, inventory management, shrink control, food safety, temperature monitoring, and daily department operations.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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