Customer Service Specialist

Description:

About Us

We are a small, family-owned lumberyard dedicated to providing quality building materials, exceptional customer service, and a welcoming community atmosphere and we are looking to add team members for our new location in Danville! We take pride in providing high-quality building materials, exceptional customer service, and honest relationships with our customers from local contractors to DIY homeowners. Our team is like family, and were looking for someone who shares our commitment to hard work, integrity, and friendly service.

Position Summary

The Inside Sales Representative will serve as a key point of contact for customers helping them select materials, providing quotes, processing orders, and ensuring an exceptional experience from start to finish up to and including, completing the transaction at the point of sale. This role combines product knowledge, communication skills, and attention to detail to support our customers and our sales team.

To excel in the Inside Sales Representative role, these qualities are essential:

• Communication Skills
• Integrity
• Honesty
• Problem Solving Skills
• Team Player
• Safety First Mentality
• Pro-Active Outlook

If you are a self-starter with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

**Both full-time and part-time positions are available**

• Acknowledge customers when they walk in the store.
• Accurately answering questions a customer may have about product.
• Provide excellent customer service.
• Take care of customers at the point of sale.
• Order product for customers if needed, and complete special-order paperwork for product.
• Order/purchase stock items or special-order material.
• Be familiar with both stock product and special-order product.
• Must be able to figure material list and pricing on estimates per customer's request.
• Perform store maintenance and cleaning. (Sweep, dust, mop, take out trash, etc.)
• Efficiently and professionally process computer sales and charges.
• Assisting customers who require materials from the yard, when called upon.
• Other duties as assigned by Department Head, Manager, and/or Ownership.

Why Join Us?

• Competitive hourly pay based on experience
• Family-oriented work environment
• Potential for overtime during peak seasons
• Benefits offered (medical, dental, vision, life, 401k and more!)
• Paid time off and holidays
• Employee discount on materials
• Opportunities for growth and advancement

Schedule:

• Full Time and Part Time Hours Available
• Store Hours: 7:00am - 6:30pm Monday thru Friday (working hours may vary by location / season)
• Rotating Saturday shifts between 7:00am - 3:00pm; Closed Sunday
• Full Time (40 hours per week, with the potential for overtime as business needs require)
• Part Time (31 hours a week or less)

Experience:

• Customer Service: 3 years (Preferred)
• Building materials: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)

Compensation details: 15-17 Hourly Wage

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