Remote Inbound Insurance Representatives

Remote Inbound Insurance Representatives

Apply for tomorrow's opportunity today, with Volt.

Volt is hiring Remote Inbound Insurance Representatives to support customers in a fast-paced, high-volume contact center environment. This is a 100% work-from-home position supporting customers during Pacific Time Zone business hours.

If you have experience handling high-volume inbound calls in a remote, call center, or medical insurance environment, we'd love to hear from you!

As an Inbound Insurance Representative, you will:

• Handle a high volume of inbound customer calls, emails, and chat inquiries
• Provide information regarding: Health insurance plans and benefits, Prescription coverage and eligibility, Products, services, and company procedures, Online ordering and e-commerce support, Payment processing and collections, Order status, shipping updates, and inventory availability
• Research and resolve customer concerns and escalations
• Accurately document customer interactions and complete required forms and correspondence
• Educate customers on available products, services, and program benefits
• Process claims and related transactions as needed
• Support Sales Representatives with customer requests and order inquiries
• Participate in system testing and quality assurance activities
• Monitor customer trends and provide feedback to internal teams
• Maintain compliance with company policies, procedures, and service standards
• Attend occasional client events, benefit fairs, or open enrollment meetings as required

This is a full-time opportunity.

Schedule:

• Work schedule may include Monday through Sunday, based on business needs.
• Employees scheduled to work on Saturday and/or Sunday will receive alternate days off during the week.

Typical Shift Hours:

• 6:55 AM 3:25 PM PT (9:55 AM 6:25 PM ET)
• 8:30 AM 5:00 PM PT (11:30 AM 8:00 PM ET)

Shift assignment and schedule are determined based on business needs and may vary.

Qualifications and Requirements:

• Position requires home internet access: Internet Connection: Wired connection to router/modem (cable provided; router/modem not provided), Download Speed: Minimum 50 Mbps, Upload Speed: Minimum 10 Mbps, Latency: Less than 150 m
• 12 years of customer service experience in industries such as call centers, insurance, retail, software, telecommunications, or eyewear.
• Flexible availability, including weekends, holidays, and overnight shifts.
• Strong internet and browser knowledge.
• Ability to work with multiple software programs at once.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good judgment and discretion in handling customer interactions.
• Ability to multitask in a fast-paced environment.

Pay Rate: $17.00 per hour to start.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call View phone number on click.appcast.io. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.