Parts Manager

Building strong relationships with our customers goes far beyond having the parts they need or reducing their down time. It’s about understanding the entire customer journey; starting with what they experience from the moment they start thinking about buying a part or requesting technical support, and ending when they receive an invoice and pay us. We must make that “journey” as straightforward, transparent, and efficient as possible. It must be a journey each customer looks forward to making again. Key Responsibilities Store Operations: Use the metrics and reports provided by Aftersales Operations and Analytics to ensure the Store is running at optimal levels by: Ensuring all Customer Orders, PO Requisitions, Transfers, and Returns are processed correctly and in a timely manner. Ensuring Spudnik Aftersales Standard Operating Procedures are being followed. Overseeing the receiving, organizing and stocking, picking, packing, and shipping of parts as they move through the Store. Keeping Inventory “healthy”. This will include performing or overseeing the following specific tasks: Set and maintain Safety Stock Levels for each item. Perform Inventory Cycle Counts. Coordinate with Parts Salespeople, CSRs, Machine Salesmen, and the Store Manager to review, adjust, and implement the forecast, stocking, transfer, and scraping recommendations from Aftersales Ops and Analytics. Maintaining the cleanliness and organization of the Store to expected levels. Employees: Manage Parts personnel in all stages of employment by: Hiring top talent. Ensuring employees receive the training and equipment needed to be successful in supporting customers in-store, over the phone, or online. Holding regular one on ones with each employee to coach, mentor, remove roadblocks, set expectations, provide feedback, and discuss career development. Resolving major performance issues through disciplinary actions, and terminations as needed. Dealers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Dealers by: Conducting regular visits to Dealers to understand all aspects of their business to better support their parts needs. Maintaining regular communication with Dealers, addressing inquiries, and managing inventory or logistics concerns quickly. Monitor the support provided to Dealers from Store personnel, and ensure they receive timely and accurate service. Providing technical knowledge, assistance, and training to Dealers as needed. Monitoring metrics and reports provided by Aftersales Analytics and Operations, and making necessary plans with the Dealers to correct any gaps in performance. Customers: Cultivate long-lasting relationships, develop trust, and be a true consultant to Customers by: Being available and approachable so all Customers feel they can bring up questions and concerns. Resolving Customer concerns and issues quickly with impeccable follow-up, keeping the Customer informed and updated at all times. Assisting customers in identifying and selecting the right parts for their equipment and addressing any inquiries promptly. Grow the Business: Actively promote parts with new products and programs to ensure steady growth in sales, margin, and market share from year to year in the area. Model company values – We listen, We walk our talk, We challenge tradition, We do the right thing, We work safe. Other duties and responsibilities may be assigned as necessary. Qualifications Experience in inventory and warehouse operations. Familiarity with parts management systems and processes. Strong organizational and multitasking abilities. Ability to lead and support a team. Excellent communication and customer service skills. Competency with forecasting and data-driven decision-making. Experience with ERP systems or inventory software preferred. Prolonged periods of sitting or standing at a desk and working on a computer. Regular lifting, carrying, pushing, or pulling of materials weighing up to 50 lbs, performed safely and as part of normal duties. #J-18808-Ljbffr