Program Manager - Product Operations (Launches, Processes, Delivery & AI Adoption) (Mountain View)

Treasure AI:Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.Your Role:We are scaling our Product Operations function within R&D at Treasure Data. As a Program Manager, you won’t just run projects — you’ll help stand up an entirely new function. This role is for someone who thrives in fast-moving, ambiguous environments, enjoys solving problems from first principles, and wants to build scalable practices that will grow with the company.You’ll own the execution of critical cross-functional programs — from new product launches to Beta GA transitions — while also shaping and enhancing the core product processes that enable predictable delivery. You’ll ensure stakeholders (Engineering, Product, GTM, Customer Success) are aligned, risks are surfaced early, and progress is reported clearly.Equally important, you’ll serve as a driver and champion for internal AI adoption, helping teams identify opportunities to leverage AI in reporting, process automation, and delivery practices. You’ll do all of this with a steady hand, a positive attitude, and the ability to lighten the room with perspective (and a bit of humor) when things don’t go according to plan.Responsibilities:Program Execution & Problem-SolvingDrive planning and execution for key R&D programs (launches, new suite rollouts, Betas).Proactively identify issues, roll with shifting priorities, and solve problems creatively.Balance structure with flexibility in an evolving environment.Ownership of Product ProcessesOwn and continuously improve product delivery processes, from intake to readiness.Ensure consistent application of stage-gates, checklists, and playbooks.Collaborate with Product Ops Manager to streamline ways of working.Delivery Reporting & TransparencyTrack and report on delivery progress, milestones, and risks across programs.Provide clear updates to leadership, ensuring visibility at the exec and board level.AI Adoption ChampionIdentify and promote opportunities to use AI for automation, reporting, and productivity improvements.Partner with R&D and Ops to embed AI in daily workflows.Share learnings and success stories to encourage adoption across teams.Stakeholder Alignment & ReadinessFacilitate cross-functional forums (launch reviews, dependency syncs).Ensure GTM and CS teams are launch-ready with the right inputs from R&D.Culture & AttitudeMaintain composure in high-change environments, keeping teams focused and steady.Bring positivity and perspective to stressful situations; use humor to foster collaboration and ease tension.Job Requirements:4–7 years of experience in program/project management in SaaS or tech.Familiar with Agile delivery and Jira.Comfortable working in ambiguous, fast-changing environments.Strong problem-solver with a track record of untangling issues and moving teams forward.Collaborative and resourceful; thrives on building processes from scratch.Brings a positive, level-headed attitude — steady under pressure, approachable, and able to lighten the mood appropriately.Familiarity with AI tools and a passion for experimenting with new technologies to drive efficiency.Excellent communicator with strong facilitation skills.Success in This RoleLaunches and transitions (Beta GA) are predictable and well-orchestrated.Product delivery processes are clearly owned, documented, and continuously improved.Stakeholders have confidence in delivery reporting and trust program updates.AI adoption is visibly improving productivity and collaboration across teams.Product Operations is seen as both a trusted operator and a forward-thinking, energizing partner.Physical Requirements:Working out of the Mountain View, California office according to our “Global Hybrid Working Policy.” Travel Requirements:Requires peaks of 25% travel to visit clientsPerks and Benefits (US):Our benefit package showcases our culture of care and empathy withComprehensive medical, dental, vision plans and Employee Assistance Program (EAP)Competitive compensation packagesCompany paid life insurance 3x salaryCompany paid short- and long-term disability coverageRetirement planning (401K) with 4% company matchRestricted Stock Units (RSU)Flexible Time Off (FTO)Up to 26 weeks paid parental leave including a post-partum night nurseComprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.Our Dedication to You:We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it. Agencies and Recruiters:We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation! This description captures the core of the role today. As we adopt AI and new ways of working, responsibilities may evolve, and we encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here. #LI-DNP