Busser - TAO Restaurant Chicago

Busser

Tao Group Hospitality offers competitive benefits for all full-time team members such as medical, dental, and vision coverage, 401(k) retirement program with employer match, life and disability insurance plans, ancillary insurance plans, employee assistance program, fertility & family forming support and resources, pet insurance, TAO Marketplace, employee discounts, and much more!

Assists servers and cocktail servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Essential functions of the position include, but are not limited to:

• Anticipate and accommodate the needs of the guests
• Maintain the general cleanliness and orderliness of the tables and surrounding area including floor
• Communicates the needs of the guests to front-of-house and heart-of-house support staff, servers, managers, and chefs
• Deliver, fill, and re-fill water, as requested by guests and/or directed by servers
• Clears and resets tables, and cleans table area, including banquettes, during service
• Helps ensure guest satisfaction through active participation in service
• Maintain general cleanliness of stations and the entire venue
• Complies with Department of Health and company sanitation standards
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Responsible for making sure all tables and chairs/banquettes are clean and free of debris
• Sets tables with proper settings
• Handles biohazard cleanup in compliance with safety and sanitation protocols.
• Wipes down chairs, tables, and banquettes
• Stocks side-stations with prescribed supplies
• Completes opening duties as assigned or directed
• Completes closing duties as assigned or directed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts)
• Reports all breakage, and damage of equipment or furniture immediately to management
• Attends and participates in daily pre-service meetings
• Attends and participates in any training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all fellow team members
• Assist and/or complete additional tasks as assigned

Training requirements:

• Tao Group Hospitality in-venue busser training

Education/working knowledge:

• Previous hospitality experience preferred
• Previous busser experience preferred
• Previous experience in a high-volume restaurant/nightclub/lounge

Skills/physical demands/work environment/schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• Office, casino, nightclub, bar, lounge, and/or restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment