Project Manager

ServiceMaster Restore serving St. Louis, St. Charles, and Metro East, IL is part of the ServiceMaster Family of Brands, one of the world's largest and most versatile service networks with locations in the U.S. and Canada as well as 40 countries around the world. Each year, the ServiceMaster family of brands serves 10.5 million homes and businesses in the United States. ServiceMaster Restore is currently expanding our team by adding additional Project Managers! The PM will report directly to the General Manager. There is tremendous room for growth within our organization for the right individual. We provide on-the-job training for those without previous experience. We are looking for a hard working individual with good customer service skills and team minded. The Project Manager will oversee a team of technicians who perform water and fire clean-up work in residential and commercial properties, demolition, restorative drying, packing out of customer belongings and general cleaning. The Project Manager understands that ServiceMaster Restore is a 24/7 disaster based business and even when not on call may be asked to work after hours and on weekends/holidays. Pay is dependent on previous experience and certifications. Benefits include Paid Time Off after 90 days, Healthcare, and Life Insurance. Requirements Ability to get a Class E driver's license and a good driving record. Must pass drug screening and background check. Must be bondable with no criminal convictions. Position Overview Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, and supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations. You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. Job Responsibilities Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site. Completes assigned jobs according to company processes, maintains quality control within the budget of each job. May perform daily monitoring on active residential and/or commercial jobs and communicate with customers. Maintains records of personnel and resources used on projects and communicates all billable events to others. May be responsible for creation of estimates in applicable software. Inspects and scopes jobs onsite and works with Project Manager/ Crew Chief/Lead Tech on scope of job. Documents/reviews loss with clear and descriptive job photos and uploads into operating system/software. May write mitigation and reconstruction estimates using Xactimate. Communicates conversations and key information on the job using the notes feature in required software. Estimates using carrier audit standards and manages the estimate based on feedback from client and customer. Explains drying process and next steps to resolution in person to customers using printed materials as a guide. Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss. May perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary. Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies. May train new technicians or key operational team members. Job Requirements High school graduate or equivalent, college degree preferred. Strong knowledge of insurance restoration and or construction industry. Valid Driver's License and satisfactory driving record. Able to work independently or work with/lead a team. Exhibit professionalism, maturity, and the willingness to serve the customer. Experience managing teams of 2 or more. Experience with entering data using a tablet or mobile phone. Strong verbal and written communication skills. Strong problem solving and customer service skills. Must be able to prioritize activities and meet deadlines. Working on-call schedule is required. Certifications preferred: ASD – Applied Structural Drying Technician FSRT – Fire & Smoke Restoration Technician OCT – Odor Control Technician WRT – Water Damage Restoration Technician Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: the change of environment such as with or without air conditioning and heating. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. #J-18808-Ljbffr