Director of Nurse Triage

Director Of Nurse TriageThis is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are seeking a Director of Nurse Triage to lead the extensive team of IntellaTriage nurses. Reporting to the CNO, the Director of Nurse Triage will play a critical role in helping to drive clinical excellence, while continuing to scale operations.IntellaTriage 's mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line – we want to ensure our providers' patients are able to receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customers' patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers' nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers' bottom-line by reducing overall cost to deliver after-hours care.Drive exceptional quality, outcomes & clinical performanceDrive exceptional quality of care across centralized triage functionCollaborate with centralized Quality department to establish call quality standardsPromote a culture of continuous learning and clinical excellencePartner with the Clinical Education and Training department to ensure every nurse is preparedCulture and People LeadershipBuild an engaged, mission-driven culture focused on clinical excellence and nurse growthLead, build and coach triage leadership teamsFoster environment of accountability, collaboration and innovationIdentify and develop future nursing leadersModel servant-based leadership model to meet our nurse first environmentProcess and Policy DevelopmentDesign, develop and continually improve standardized triage workflowsDevelop evidence-based policies that drive clinical best practiceLead process improvement initiatives within the centralized triage functionLead Clinical Strategy & InnovationCollaborate with CNO to develop and execute the clinical vision for the centralized nurse triage functionAdvance and standardize telephonic triage protocols and clinical pathways tailored to client protocolsPartner with executive leadership to identify opportunities for innovation, scalability and clinical excellence.Scale & Lead a Distributed Nursing WorkforceLead and develop a high-performing, fully remote team of nurses and clinical leadersDesign management models supporting 24/7 triage operationsStrengthen engagement, retention, & leadership development across a remote workforce