Security Agent

Description

Status: Multiple Positions Available

Part Time, Seasonal (Winter & Summer available)

Fulltime, Year-Round (Daytime & Graveyard available)

Sugar Bowl Resort is seeking an alert, level-headed, and proactive Security Agent to provide highly visible foot and vehicle patrols in guest areas to prevent theft, vandalism, and malicious behavior. This role provides security for guests, employees, homeowners and resort assets year-round - investigating and documenting incidents, preserving evidence, and providing legal testimony when necessary.

This is a year-round security role covering both our winter and summer operating seasons, reporting to the Risk Manager.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who You Are:

• High school diploma or GED

• Strong verbal, written, and analytical skills

• A natural at building rapport with guests and coworkers alike

• Available and willing to work weekends and holidays

• Works well independently, guided by sound judgment

• Holds the highest standards of integrity, ethics, and professionalism in every interaction and decision

• Sharp instincts for spotting and managing risk before it becomes a problem

• Genuine commitment to delivering great guest service

• Basic computer competency

• Strong work ethic; thrives with little to no direct supervision

• Stays calm, clear-headed, and effective under pressure and in emergencies

• Able to pass a criminal background check and maintain a safe driving record

• Reliable transportation to and from work

What You'll do:

Patrol & Security

• Patrol resort property to safeguard the security and wellbeing of guests, employees, homeowners, and resort assets

• Provide building and grounds security, protecting against theft, vandalism, and inappropriate behavior

• Enforce Sugar Bowl policies and procedures

Incident Response & Reporting

• Notify law enforcement of illegal activity and assist with investigations

• Write and distribute detailed reports for all security incidents

• Use nonviolent intervention techniques to diplomatically address disruptive, offensive, or inappropriate behavior, escorting individuals off property when necessary

• Respond to all emergencies, urgent incidents, and reported matters with top priority, serving as the primary communication liaison to coordinate timely, effective response efforts

Guest & Team Support

• Transport homeowners, guests, and staff via snow cat, ranger, snowmobile, or standard vehicle

• Lend a hand to other departments as needed

• Provide assistance to the public

• Support ticket staff as requested with fraudulent pass use

General

• Communicate via radio, cell phone, and email

• Shovel snow as necessary

• Work in an alpine environment, including winter snow and inclement weather

Physical Requirements

• Ability to carry up to 50 lbs

• Ability to patrol on foot and by vehicle for extended periods, including standing, walking, and climbing stairs

• Ability to work in an alpine environment year-round, including exposure to snow, cold temperatures, and inclement winter weather

• Ability to safely operate a snow cat, ranger, snowmobile, or standard vehicle

• Ability to shovel snow and perform other physical tasks as needed

• Ability to respond quickly to emergency situations, including physical intervention when necessary

• Ability to work weekends, holidays, and variable shifts, including nights, consistent with resort security needs

Benefits:

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

• Paid sick time

• Employee Assistance Program (EAP)

• Professional and training development opportunities

• Free ski and tubing passes for employees

• Free ski passes for dependents

• 50% off food at our cafeterias

• Free group ski and snowboard lessons for employees

• Employee discounted lift tickets for family and friends

• Lift ticket discounts at multiple resorts, including 24 destinations through the Mountain Collective

• Hotel discounts

• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.