Case Monitoring Coordinator

About the Role Konare Law is standing up a new Case Monitoring Department to take ownership of matters sitting with a government agency awaiting action — freeing up attorney teams to focus on active legal work and making sure no pending case is ever missed. This is a brand-new team and a ground-floor opportunity for the right internal candidate to help shape how it runs. As Case Monitoring Coordinator, you’d own a caseload of agency-pending matters end to end: tracking them, keeping clients informed, keeping MyCase records accurate, and knowing exactly when a case needs to come back to an attorney. What You’ll Do Case Ownership Serve as the primary operational owner of matters in agency-pending status — USCIS, NVC/consular, Department of State, and a narrow set of Immigration Court matters strictly awaiting a decision Maintain an accurate inventory of dormant matters within your assigned agency track Flag matters that need attorney attention or escalation Client Communication Send proactive case status updates to clients at least every 60 days, using firm-approved templates Respond to client inquiries the same business day where possible, always within 24 hours Follow the firm’s intake script on every client contact to catch material changes needing attorney review Agency Monitoring & Follow-Up Monitor pending matters before USCIS, EOIR (limited scope), DOS, NVC, and other agencies Track published processing times and flag matters running behind schedule MyCase Administration & Data Integrity Upload agency correspondence within 24 hours of receipt; enter receipt numbers, priority dates, and case numbers with 100% accuracy Keep case notes and MyCase stages current and accurate at all times Case Review Review every assigned matter on a recurring schedule, with a documented review at least once every 30 days Interdepartmental Coordination Work with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving What We’re Looking For Required Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this) Demonstrated fluency with MyCase Working knowledge of USCIS filing types, receipt notice interpretation, and portal navigation Strong written and verbal communication skills — clear, warm, client-facing, free of legal opinion Comfort with checklist-driven, documentation-heavy workflows Ability to work independently within clearly defined authority limits Nice to Have Bilingual (English + Spanish preferred) Prior experience with NVC follow-up procedures Experience with client de-escalation and difficult-conversation protocols Why You'll Love Working Here Health & Wellness Medical:We cover 90% of your premium Dental & Vision:100% covered — fully paid by Konare Law Disability & Life Insurance:Short-term, long-term, and $25,000 basic life/AD&D — 100% covered Gold's Gym Membership:50% off monthly fee, no sign-on charge Time Off & Lifestyle 14 days PTO (plus accrual increase after year 2) 10+ paid holidays Friday lunches on us — every week Team activities throughout the year Financial Security 401(k) with up to 4% employer match (eligible after 1 year) Professional Growth Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series In-house training program and mentorship from experienced immigration attorneys #J-18808-Ljbffr Environmental Law Alliance Worldwide