Operations Manager at Aelott Air Conditioning Plumbing and Heating

Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance We are seeking a friendly, organized, and motivated Operations Manager to join our growing HVAC & Plumbing company. This role plays a critical role in coordinating daily office and field operations at Aelott Air Conditioning, Plumbing, and Heating, a HVAC and Plumbing Company located in Escondido, CA. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan. Responsibilities Administrative & Financial Support Process service requests, invoices, and follow-ups Enter and manage accounts payable, accounts receivable, and job coding Coordinate credit card receipts, expense tracking, and documentation Assist with marketing initiatives, licensing, permits, applications, renewals, and project tracking Payroll & HR Support Process weekly payroll, track employee hours and PTO Maintain employee documentation and personnel records Assist with employee onboarding, offboarding, training coordination, and benefits administration Customer Service & Scheduling Manage the CSRs and Customer Service Proactively contact customers to promote and schedule services Provide excellent customer service and resolve customer inquiries Maintain accurate and up-to-date customer records Dispatch & Operations Dispatch technicians and coordinate daily service schedules Communicate effectively with technicians and management Track and manage preventative maintenance memberships and scheduling Qualifications Minimum 5+ years of operational management or administrative experience, preferably in a service-based, construction, or trade environment Proven customer service experience Experience with ServiceTitan strongly preferred Strong organizational, multitasking, and communication skills Comfortable working in a fast-paced environment Proficient with basic computer systems and data entry HVAC or plumbing office experience preferred, but not required What We Offer Competitive Salary based on experience 401k with company matching Health Insurance (health, dental, vision) PTO Please submit your resume - we look forward to hearing from you! #J-18808-Ljbffr Propeller Building Services