3rd Customer Service Representative

Customer Service Representative

Pridestaff is looking for a few 3rd shift Customer Service Representatives for our client in Erlanger, KY. 3rd shift Mon-Fri 10pm-6am or 8pm-4am (Must be able to train on 1st shift). The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company Key responsibilities include:

• Paperwork
• Scanning
• Administrative duties
• Data Entry
• Organizing
• Spread Sheets

Required skills and qualifications include:

• Experience: A minimum of 12 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset.
• Technical proficiency: Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable.
• Communication skills: Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner.
• Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure.
• Attention to detail: High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders.
• Adaptability: Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment.
• Team collaboration: Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders.
• Education: High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus.

Compensation / Pay Rate (Up to): $20.00 - $20.00. All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.