Switchboard Operator- VA Medical Center (Tues, Sat, Sun) 3P-11P

Job Description

Job Description

Full Job Description I Notes:JOB SUMMARY:

Under the supervision of the VAMC Switchboard Supervisor, the Switchboard Operator will provide switchboard operation for the Veteran's Administration Medical Center. The Switchboard Operator will ensure compliance with VAMC - Goodwill Contract. Other duties maybe assigned by the VAMC Switchboard Supervisor.

J OB DU T I ES

1. Answers all calls within five (5) rings giving operator's name.
2. Connects all calls to the proper extension in a professional manner.
3. Handles a variety of special long distance calls over a variety of circuits and phone trunks.
4. Provides information services to callers.
5. Provides emergency response to alarms and codes per established policy.
6. Provides paging services as required using the public address system and radio paging.
7. Accurately notate required information into the correct log book in a timely manner.

PHYS I CAL DEMANDS:

-Slight Bending

WORK I N G CO ND ITI ONS:
-Office Environment
-24 hour operations
-Must be able to sit for an extended period of time

I N T ERPERSO NAL RELA T I O N S :

-Ability to verbally communicate well with others in English.-
- Ability to effectively relate to persons with various types of disabilities, personalities,
and medical conditions and cultural backgrounds.
-Ability to work well with others in a team approach to provide a service.
- Ability to effectively communicate with others in writing.

M I N I MUM Q UA LIF I CAT I ONS:
-Finger dexterity to operate phone console.
-Pleasant phone voice
-Ability to hear callers and alarm tones and buzzers.
-Ability to see alarm indicators.
-Must have schedule flexibility and able to work any shift.

POS ITI ONS S UP ERV I SED :

None