API Support Analyst I

About Interactive Brokers Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. It provides global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. About Your Team As a Level 1 API Support Analyst at IBKR, you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of varying technical backgrounds through basic API integration processes. Responsibilities Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner. Address basic questions related to third‑party integrations with IBKR API. Guide clients through initial API connection processes. Direct clients to relevant documentation and resources. Triage market data inquiries and escalates as appropriate. Route complex technical issues to specialized teams including API Integration, APIL2, AM‑API, and FIXENG. Document client interactions accurately in the support system. Follow established support protocols and workflows. Required Skills Bachelor’s degree or equivalent experience (preferred). Basic understanding of programming concepts. Excellent written and verbal communication skills. Ability to convey technical concepts to clients with varying technical proficiency. Strong problem‑solving abilities. Customer‑service oriented mindset. Ability to work in a fast‑paced environment. Desired Attributes Interest in financial markets and trading systems. Previous experience in a technical support role. Knowledge of financial APIs or trading systems (a plus). Ability to learn quickly and adapt to changing technologies. Success Criteria Self‑motivated and able to handle tasks with minimal supervision. Superb analytical and problem‑solving skills. Excellent collaboration and communication skills. Outstanding organizational and time‑management skills. Company Benefits & Perks Competitive salary, annual performance‑based bonus and stock grant. Retirement plan 401(k) with competitive company match. Excellent health and wellness benefits, including medical, dental, and vision. Company‑paid medical healthcare premium. Wellness screenings and assessments, health coaches and counseling services through EAP. Daily company lunch allowance with a fully stocked kitchen. Corporate events, team outings, dinners, volunteer activities and company sports teams. Education reimbursement and learning opportunities. Base salary range: $67,000 to $75,000 annually based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, IBKR offers discretionary cash bonus, stock award, and a wide range of benefits. Equal Employment Opportunity Interactive Brokers (“IBKR”) is committed to protecting the privacy and belongs fully to Equal Employment Opportunity. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr