Front Desk Coordinator

Front Office Coordinator

The Front Office Coordinator role will serve as the primary point of contact for patients undergoing treatment, while working closely with both providers and staff. This role will involve providing empathetic support to individuals facing a cancer diagnosis and assisting those currently receiving treatment. The Front Office Coordinator will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all.

Essential Duties and Responsibilities

• Support healthcare providers in delivering exceptional patient care within a collaborative care team model.
• Schedule and manage patient appointments efficiently.
• Independently obtain, organize, and maintain accurate and up-to-date medical records for patient charts.
• Ensure smooth appointment flow and maintain organization of the daily schedule, proactively addressing scheduling conflicts or delays.
• Manage patient calls, including appointment reminders, follow-up communications, and inquiries with professionalism and empathy.
• Complete environmental service tasks as needed to ensure a clean, welcoming, and safe environment for patients and staff.
• Work recall task lists to follow up with patients for appointments, treatments, or additional care needs.
• Organize and manage incoming and outgoing faxes, ensuring timely distribution and documentation.
• Provide exceptional customer service, maintaining a patient-centered approach and commitment to service excellence.
• Build and foster positive working relationships with patients, providers, and team members to promote collaboration and a supportive environment.
• Perform other administrative and operational duties as assigned to support the efficient operation of the clinic.
• Facilitate collection and integration of external medical records and diagnostic reports, ensuring completeness of patient charts prior to provider review.
• Coordinate administrative and clinical scheduling, including radiation therapy, imaging, and follow-up care appointments.
• Manage clinic flow efficiently, proactively adjusting to provider schedules and patient needs to reduce wait times and optimize care delivery.
• Perform daily clinical environment preparation, including room turnover, supply stocking, equipment checks, and readiness for the following clinic day.
• Understand and assist with insurance verification and patient payment options, supporting patients through billing processes.
• Maintain compliance with HIPAA, infection control protocols, and organizational policies, ensuring a safe and secure environment for patients and staff.
• Assist in quality improvement initiatives, contributing to documentation accuracy, workflow optimization, and patient satisfaction efforts.
• Participate in team huddles and staff meetings, contributing to a culture of continuous improvement and collaboration.

Other Expectations/Skills

• A collaborative approach to assisting clients and staff.
• Self-motivated with the ability to solve problems.
• Reliable and extremely trustworthy.
• Proactive approach and work ethic.
• Ability to maintain confidential and meticulous records.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Adaptability and willingness to remain flexible when changes occur

Why Join Us?

• Small Team, Big Impact: You won't be just a number here. You'll be part of a collaborative, professional team that values every voice.
• Competitive salary: Tailored to your experience and educational background.
• Relocation Support: We can offer generous assistance to help make your move seamless.
• Professional Development: Access continuing education and development opportunities while working with experienced and compassionate professionals.
• Comprehensive Benefits: Robust medical, dental, and vision coverage, plus holiday pay and more.

Requirements

• High School Diploma (or equivalent)
• Minimum of one year of experience in medical office preferred

Physical Demands and Work Environment: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Ability to lift/carry up to 25 pounds.
• Ability to sit/stand for long periods of time.
• Good manual dexterity with the ability to perform repetitive hand/wrist motions.
• Requires mastery of complex language, comprehension, reasoning, and analytical skills typically found in mid to high-level work.
• Typical clinical environment
• Moderate noise levels

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.