SHIFT MANAGER - II

Job Description

Job Description

Position Summary

To deliver the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift Manager- II will assist the Operations manager with the operation of a complex parking site with multiple employees.  The sites could be manned and unmanned, automated or manual parking sites this person is responsible for carrying out instructions as directed by the Operations Manager pertaining to the day-to-day operations of the facility.

Essential Duties and Responsibilities

• Issue tickets to customers recording the required information on each ticket.
• Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.
• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Provide the correct change for cash transactions and issue a receipt for all fee transactions.
• Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• Ensures that sites are maintained properly, and the company’s safety procedures are being observed at all times, including facility safety checks and confirming that each field employee is equipped with all required licenses and that the licenses are valid.
• Determine the need for maintenance and/ or repairs and forward to Operations manager.
• Supervises completion of daily activity reports for facility; responsible for completion of accident report.

Non-Essential Duties and Responsibilities

• May be asked by management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.

• May be asked to fill in for front line associates during their absences.
• Other duties as assigned by the Operations Manager.
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties. 

Minimum Job Qualifications

• A high school degree is required.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Have and maintain a valid driver’s license.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

Qualifications Desired

• One to two years’ experience in a service or related industry preferred of which 3 months must have been in a parking setting.
• Ability to perform basic math calculations.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.  

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position.  Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands:  as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear.  

Work Environment:  While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time.  The employee is regularly exposed to fumes and airborne particles.  The noise level in this work environment can range from minimal to moderate.

Internal Contacts

This position will have contact with location management, corporate office employees, peers and field employees.  

External Contacts

This position will have regular contact with customers, vendors and property management/client contact.