CALL CENTER AGENT (On-site position)

Call Center Representative

Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.

Essential Job Responsibilities:

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.

Job Type: Full Time

As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click to start the assessment.

Qualifications

Preferred behaviors:

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Loyal: Shows firm and constant support to a cause.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Preferred motivations:

• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Self-Starter: Inspired to perform without outside help.

Preferred education:

• High School or better.

Preferred experience:

• 1-2 years: Experience in medical office administration highly preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.