Customer Care Agents

Job Description

Job Description

Seeking Customer Service Agents for a reputable company to provide phone and email support for customers and retail partners. Responsibilities include troubleshooting generators/equipment, resolving customer concerns, and delivering excellent customer service.

Pay : $19

Location: Columbus, OH 43228

  Shift :

• Monday-Friday; 8:30am-5pm
• Mandatory OT up to 2 hours per day during peak season
• Looking to potentially expand hours to 8pmEST and potential for rotating weekends

  Training: 

• Training hours will be the same as the work hours
• 3 weeks of training and then they will have support as a Teir 1 agent

Position Details:

• Providing customer care or service to both customers and retail customers
• Will handle both phone calls and emails
• Assist customers calling in with troubleshooting equipment/generators
• What We're Looking For:
• Customer service or call center experience
• Strong problem-solving and troubleshooting skills
• Technical aptitude and ability to read manuals/schematics
• Empathy and professionalism when handling difficult customer situations

Work Environment:

• Average 70-100 customer contacts/cases daily
• Utilize Contivio, NetSuite, and Microsoft Office
• 3-screen workstation setup

 

\nCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.