Market Delivery Support Specialist

Customer Service Representative

What You Will Do

Serve as the primary point of contact for both internal and external customer inquiries.

Communicate with customers to capture feedback and enhance the in-home delivery experience.

Proactively manage and resolve customer issues, including escalations and Executive Care cases.

Monitor and work alerts, queues, and cases through case/order management systems.

Manage "Save the Sale" opportunities to recover potential lost revenue.

Process customer order changes and special order tracking (SOS).

Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.

Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.

Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.

Input and manage claims (e.g., property damage) into Lowe's claims portal.

Ensure timely updates and resolution of claims to preserve customer trust.

Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.

Foster strong relationships with Pro partners and vendors.

Demonstrate adaptability in a fast-paced environment with multiple priorities.

Exhibit strong listening, communication, and documentation skills.

Use Microsoft Office and other applications effectively to support day-to-day operations.

Contribute to a culture of continuous improvement and customer-first mindset.

Minimum Qualifications

1-2 Years in customer service or support roles

Ability to read, write, and perform basic math skills

Strong interpersonal and problem-solving skills

Proficiency in Microsoft Office Suite

Preferred Work Experience

Experience with inventory, processing returns and communicating with vendors

Exposure to logistics or home delivery operations

Pay Range: $21.00 - $25.60 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

Flexible spending and health savings accounts

401(k) Retirement account with company match

Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs

Education support programs, including tuition assistance and trade skills scholarships

Business Travel Accident insurance

Maternity and Parental leave

Adoption assistance

Lowe's Associate Discount and broad discount platform

Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.