Case Manager, Stability

Case Manager, Stability Provide case management to families in the rental subsidy program, including home‑based support, documentation, and compliance reporting. Report directly to the Shelter Coordinator within the Housing Solutions team. What You’ll Do Engage with families and the Housing Solutions team to deliver comprehensive support services. What Your Day Looks Like Provide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and more. Assess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resources. Assist families in setting and reaching housing goals, manage necessary documentation, and address related concerns. Check in with participants who have completed the program to ensure continued progress. Foster self-sufficiency and maintain professional boundaries using various service models. Collaborate with internal teams and external partners to address housing issues and support participants. Maintain accurate records and adhere to confidentiality documentation standards. Address resource needs in specific areas and help organize community events such as holiday celebrations and back-to-school activities. Partner on departmental projects as needed. Advocate for our services and represent Hamilton Families at community and collaborative meetings. What Makes You Successful in This Role Ability to work and collaborate with a diverse group of people on projects and make decisions for the benefit of participants. Familiarity with case management databases or customer service platforms. Highly organized, self‑motivated, and capable of working independently to meet goals. Demonstrated ability to exercise appropriate judgment and uphold policies and procedures. Skilled in documentation, reporting, and maintaining confidentiality. What You Bring 1+ years of experience in social work, psychology, human services setting or related field. A background in working with nonprofit organizations, social services organizations, or community-based programs. Familiarity with Bay Area resources for low-income families. Bilingual in Spanish. Highly proficient in Microsoft Office Suite, Salesforce, and other software. Ability to travel locally and long distance to meet with vendors and participants. Why Choose Us Our commitment to welcoming all individuals creates a richness of viewpoints and a keen ability to challenge established thinking. Enjoy excellent medical, dental, and vision coverage. Employer matched 403(b) retirement plan. Wellness and commuter benefit programs. Paid time off and holidays. Our Values Resourceful Helpful / "Yes, And" Growth Mindset Data Informed EDI: Equitable, Diverse, and Inclusive Compensation Range: $28.00 per hour Position Type: Full-time, Non-Exempt Union Representation: Yes Schedule: Monday – Friday, 9:00am – 5:30pm Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr Hamilton Families