Guest Services Representative Miami Lakes Hotel on Main

Miami Lakes Hotel is a premier destination designed to accommodate both business and leisure travelers. As the only full-service hotel resort in the Miami Lakes area we take pride in delivering exceptional service in a dynamic and welcoming environment. Ideally located on Main Street in the Miami Lakes Town Center our hotel offers guests immediate access to upscale shopping a 17-screen Cineplex movie theater and over a dozen restaurantsall just steps from our front door.

We are currently seeking a Full-Time Guest Services Representative who is passionate about hospitality and dedicated to providing outstanding service at every point of guest interaction.

Position Summary

The Guest Services Representative serves as the primary point of contact for guests throughout their stay ensuring a positive and seamless experience from check-in to check-out. This role requires professionalism strong communication skills attention to detail and the ability to multitask in a fast-paced hotel environment.

Key Responsibilities

• Provide exceptional guest service in a professional friendly and courteous manner

• Perform guest check-in and check-out procedures accurately and efficiently

• Handle billing payments and adjustments including cash credit card and house-charge transactions

• Verify registration cards and guest information for accuracy and completeness

• Answer incoming phone calls promptly and respond to inquiries in a helpful manner

• Address guest needs questions and concerns escalating issues as appropriate

• Review daily occupancy and room availability reports

• Provide coverage for the Reservations Agent as needed

• Maintain familiarity with hotel amenities services and local attractions to better assist guests

Required Education & Experience

• High School diploma or equivalent required

• Hospitality Management degree preferred

• Minimum of 1 year of experience in a Guest Services Front Office or Reservations role within the hospitality industry

• Experience with Opera PMS preferred

• Bilingual (Spanish) is a plus

• Strong computer skills and comfort using hotel systems and standard office applications

Schedule Requirements

• Full-Time position

• Flexible availability required including AM and PM shifts weekends and holidays

Why You Should Apply (Full-Time Employees Only)

Miami Lakes Hotel offers a comprehensive benefits package designed to support your professional and personal well-being:

• 401(k) with company match

• Employer-funded pension plan

• Paid Time Off (PTO)

• Holiday pay

• Health and dental benefits

• Employer-paid life insurance

• Employer-paid short-term and long-term disability insurance

• Legal assistance plan

• Athletic club membership discounts

• Positive work-life balance

• Prime location within Miami Lakes Town Center within walking distance of restaurants shops and entertainment

Miami Lakes Hotel is committed to creating a positive workplace culture where team members feel valued and supported. If you are enthusiastic about hospitality and enjoy creating memorable guest experiences we encourage you to apply.

Must be able to work a flexible schedule including days and nights (6:30a to 3p or 3p to 11:30p)

Required Experience:

Unclear Seniority