Rating Analyst- TX/OK Remote

Rating Analyst - TX/OK

The Rating Analyst is responsible for generating employee benefit quotes, including medical and/or ancillary products, such as, dental, vision, and life insurance. This role involves gathering client information, such as census and group data, applying carrier guidelines, and ensuring quotes are accurate, competitive, and meet client requirements. The Rating Analyst works both independently and collaboratively with the sales team, brokers, and other internal departments to provide exceptional service and support in the creation of employee benefits packages. A working knowledge of the Warner Pacific proprietary quoting engine and specific carrier/vendor quoting systems is required.

Overview of Responsibilities

Quote Generation:

• Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards.
• Collect and review detailed client information, such as employee census data, group information, plan preferences, and coverage requirements.
• Generate competitive quotes for employee benefits products, including health, dental, vision, and basic life coverage within service level, using various quoting engines/platforms.
• Customize benefits plans to align with client needs, ensuring appropriate solutions are provided.
• Generate quotes for multiple states using carrier quoting platforms, as needed.
• Utilize CRM platforms like Salesforce and other internal systems to track and provide visibility into the status of pending items.
• Collaborate with brokers on complex quote requests, ensuring the delivery of detailed and accurate quotes.

Client Communication:

• Communicate with clients, brokers, and sales representatives to gather necessary information and answer inquiries regarding available benefits plans and pricing.
• Provide clear explanations of benefits plan structures, premium costs, and coverage options to ensure understanding.
• Assist brokers who have questions while running their own quotes on the Warner Pacific quoting engine.
• Conduct external training in support of new onboarding agencies.

Collaboration & Team Support:

• Work with the sales team, brokers, and account managers to provide support during the proposal process.
• Provide team support and desk coverage as needed to ensure smooth operations during absences or high-demand periods.
• Assist other departments as needed to support organizational goals.
• Work overtime as needed, particularly during peak periods, to meet turnaround time goals and support broker timelines.
• Perform related responsibilities and additional tasks as needed to support team and business operations.

Process Improvement:

• Recommend process improvements within the quoting workflow/system to enhance efficiency, minimize errors, and improve turnaround times.
• Collaborate with internal process improvement team to enhance quoting systems, driving greater automation and accuracy in the quoting process, while actively participating in system testing.
• Propose changes to enhance the customer experience throughout the quoting process.
• Participate in projects as assigned by manager or leadership team.

Market & Product Knowledge:

• Stay updated on trends in employee benefits offerings, plan designs, and the competitive landscape to provide the best possible quotes and recommendations.
• Continuously monitor industry regulations (i.e., carrier 411) and compliance standards to maintain up-to-date knowledge of the employee benefits market.

Customer Service:

• Respond promptly to customer inquiries, within service level, delivering exceptional service throughout the quoting process.
• Promptly acknowledge urgent requests upon receipt to ensure timely response and action.
• Respond to client inquiries, concerns, or requests for adjustments related to their benefits packages, and work to resolve any issues promptly and effectively.

Expected Leadership Qualities:

• Treat all employees and internal/external customers with respect and foster a positive and professional work environment.
• Adhere to company policies, including those related to punctuality, attendance, workplace conduct, and professionalism.
• Adapt to change and encourage a positive, adaptable mindset among colleagues.
• Demonstrate strong judgment, integrity, and accountability in all aspects of job performance.
• Independently seek out additional work from current or other departments as time permits.
• Complete assignments on time and proactively seek additional responsibilities when possible.

Additional Skills and Requirements:

• High school diploma or equivalent.
• Previous quoting experience as an Associate Rating Analyst, minimum 3 years, or any combination of education and/or experience that would provide an equivalent background in terms of quoting knowledge and experience.
• Knowledgeable of all employee benefits products such as group health, dental, vision and other ancillary products.
• Proficient in using quoting software, CRM/Salesforce, Microsoft Office suite, spreadsheets (intermediate/advanced skills), and other relevant tools.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Demonstrate respect and professionalism in all internal and external interactions.

Working Conditions:

• While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities.
• Full-time, Monday to Friday, with overtime during peak periods, holidays, and weekends as directed by management.
• Minimal travel may be required for client meetings or training sessions.

Compensation:

• Hourly Range*: $21.14 - $31.51 per hour.
• Actual compensation may vary from posting based on work experience, education, skill level, and/or geographical location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our "Overview of Responsibilities" section, please apply! We look forward to hearing from you!

Warner Pacific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.