Patient Access Representative

MedMark Treatment Centers is looking for a hard‑working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks. The individual will primarily be responsible for patient billing, including verification of invoice information, maintenance of third‑party billing records, and resolution of a variety of problems. Responsibilities Review, maintain, and process fiscal/account records and transactions related to patient’s accounts. Verify insurance benefits and billing information by terminal and/or telephone and annotate accounts with insurance coverage and estimated patient shares. Contact third‑party payers (insurance providers and state/federal agencies) for payment post billing. Resolve issues with payment and billing, including the authorization process. Reconcile daily money collected. Forward information as appropriate to expedite payment. Maintain accurate accounts, including required signatures, proper account annotation, current demographics, and correspondence. Ensure completion of pre‑authorization process by inquiry and referral to clinician. Monitor insurance authorizations and claim rejections. Maintain fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts. Perform tasks consistent with authorization and billing requirements. Contact patients for payment of account or payment arrangements according to current policy. Manage revenue cycle, production logs, balances and collections for self‑pay clients. Maintain confidentiality of patient records. Assist with archiving discharged files. Respond appropriately to requests for information regarding accounts from payer, attorney, and others. Backup receptionist as needed: check in patients, collect payments, answer phones, schedule intakes, and perform data entry. Other duties as assigned. Qualifications High school diploma or equivalent with at least 2 years of prior experience in a medical office setting. 2-4 years of experience with Medicaid, PAC and commercial insurance (preferred). Excellent customer‑service skills and professional public presentation skills, including telephone etiquette. Knowledge of medical insurance claims procedures, documentation and records maintenance. Knowledge of medical billing procedures and ability to gather and compile data into reports. Proficient in basic PC skills; Microsoft Word and Excel preferred. Ability to communicate effectively, both orally and in writing. Self‑directed with the ability to work with little supervision. Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers. Ability to work with a diverse population, manage stressful situations and exhibit excellent customer‑service skills. Successful completion of a satisfactory drug screen and criminal background check. Benefits Competitive salary. Comprehensive benefits package including medical, dental, vision and 401(k). Generous paid time off accrual. Excellent growth and development opportunities. Satisfying and rewarding work striving to overcome the opioid epidemic. MedMark Treatment Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. #J-18808-Ljbffr