Case Manager

Location: 163rd Street Council, locations

Mission Statement

The 163rd Street Improvement Council empowers individuals and families including veterans, the formerly incarcerated, LGBTQIA+ individuals, and those with physical, cognitive, or developmental challenges by providing housing and connecting them to the resources, support, and opportunities needed to transition from homelessness to stable, healthy, and fulfilling lives.

History

Founded in 1966, the 163rd Street Improvement Council, Inc., was established to address the chronic, systemic lack of resources in the South Bronx. As pioneers in housing justice in the Bronx, we began by developing affordable housing for some of our most vulnerable Bronx residents.

Today, we are a tenant-centered organization driven by our core values of Strength, Support, and Stability. We offer a continuum of care from transitional housing to congregate living designed to promote dignity, foster independence, and support long‑term stability for those we

serve.

The Role:

The Case Manager provides direct support to clients by assessing their needs, developing service plans, connecting them with community resources, and monitoring progress toward self-sufficiency. Working in a non‑profit setting, the Case Manager serves as an advocate, counselor, and liaison to ensure clients receive the services and support necessary to overcome barriers and achieve their personal, social, and economic goals.

Key Responsibilities:

• Conduct intake interviews and needs assessments with clients to identify strengths, challenges, and goals.
• Develop and implement individualized service or treatment plans.
• Provide ongoing case management, including referrals to housing, healthcare, employment, education, financial assistance, and social services.
• Advocate for clients within community systems and assist in navigating complex services.
• Maintain regular contact with clients to monitor progress and provide support.
• Collaborate with community partners, government agencies, and internal staff to coordinate holistic care.
• Maintain accurate and timely case notes, records, and data in compliance with agency and funder requirements.
• Facilitate support groups, workshops, or life-skills training as needed.
• Respond to crises and provide short‑term intervention and problem‑solving support.
• Track client outcomes and prepare reports for program evaluation and funding compliance.

Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (Master’s preferred in some programs).
• Experience in case management, social services, or community-based work (non‑profit experience preferred).
• Strong knowledge of local resources and service systems (housing, healthcare, benefits, employment, etc.).
• Excellent communication, advocacy, and problem‑solving skills.
• Ability to manage multiple cases, meet deadlines, and maintain confidentiality.
• Cultural competence and sensitivity when working with diverse populations.
• Proficiency with Microsoft Office and case management databases.

Core Competencies:

• Empathy and active listening
• Advocacy and problem‑solving
• Organization and time management
• Professionalism and integrity

Knowledge:

Job duties require a general familiarity with 163rd Street Improvement Council Inc programs, services, and operations.

Compensation:

Competitive salary, incentive and benefits will be offered, commensurate with the role and the final candidates experience.

163rd Street Council is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Work environment and physical demands:

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk, or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation.

Occupational safety and health administration (osha):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.

This position will be performed in a professional office. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is subject to travel.

Disclaimer

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all personnel may be required to perform duties outside their normal responsibilities