Customer Experience Coordinator Helping People

divh2Customer Experience Coordinator/h2pFull-time | In-office | No nights, weekends, or holidays/ppCOMPENSATION SCHEDULE $48,000 annual salary | MondayFriday | No nights, weekends, or holidays/ppPTO accrual starts day one. Health insurance premiums 5060% covered by the company./ppWHAT THIS JOB ACTUALLY IS/ppYou are the first voice a customer hears when they call about radon. Your job is to take that call, build enough trust in the conversation that they feel confident booking an appointment, and hand them off to the sales team ready to go. Thats the most important thing you do. The rest of the role is coordination and follow-through: scheduling across sales and production, handling admin tasks, managing the CRM, and making sure nothing falls through the cracks. The job is varied. No two days are exactly the same. The process is defined your job is to run it well and protect the quality of every customer interaction./ppWHAT YOULL BE RESPONSIBLE FOR/ppLead Conversion/ppAnswer inbound calls and convert them to booked appointments. Follow up on unsold proposals by phone. Run QA surveys after every installation. Speed matters leads that sit go cold./ppScheduling and Coordination/ppManage the calendar across sales and production. Balance travel, appointment time, and crew logistics. When a job gets posted for scheduling, you respond within 5 minutes./ppCRM Ownership/ppYou live in the CRM. Leads, notes, follow-ups, status updates all accurate, all current. If its not in the system, it didnt happen./ppAdmin and Office Tasks/ppHomeowner packets, state reporting, deposits, accounts receivable, check processing, and general office upkeep. Detail-driven work that has to be right every time./ppWHO DOES WELL HERE/pp- Genuinely enjoys talking to people and is good at it/pp- Follows the process doesnt freelance or skip steps/pp- Moves with urgency doesnt let things sit/pp- Switches tasks without losing track of whats open/pp- Precise with details paperwork and data entry done right/pp- A team player who doesnt need to be the center of attention/ppBENEFITS/pp- 5060% company-paid health insurance/pp- HSA with up to $1,000 company match annually/pp- Retirement plan with 3% company match/pp- Life insurance included/pp- Voluntary dental, vision, and disability coverage/pp- PTO accrual starting day one/pp- No nights, weekends, or holidays/ppABOUT US/ppWere a local radon mitigation company and part of National Radon Defense the largest network of radon professionals in North America, operating across 34 states and provinces. Our network serves communities across Nebraska and Iowa, with operating locations in Omaha, Des Moines, and Storm Lake. Our process is documented and proven. This isnt a startup figuring it out we have systems, training, and a team behind every person we bring on. We built this company around the people in it. The benefits arent perks we added to stay competitive they reflect how we think a company should operate. Were actively expanding into new markets, and the advancement opportunities that come with that go to the people who earn them./ppAPPLY NOW/ppApplying takes about 10 minutes. Youll be asked to complete a short Culture Index survey as part of the process. It helps us place people where theyll actually succeed./ppCompensation: $48,000.00 per year/ppIowa Radon Defense and Iowa Duct Defense are your trusted contractors for all things concerning indoor air quality in Central Iowa. Our home offices are in Omaha, NE and Des Moines, IA. As part of National Radon Defense (NRD), an international network of leading radon professionals, we have access to some of the best radon equipment and training. However, good equipment means nothing without a good team and we have one of the best. We believe in continually honing our skills and take full advantage of the extensive training offered to us as part of the NRD network. While radon testing and mitigation are our original specialties, we also offer a wide variety of other proven indoor air quality solutions with leading products. Duct Cleaning is one of them. We solve your dirty air duct problems using high-performance cleaning equipment, performed by skilled specialists. With proprietary indoor air quality products, quality recognition, and a history of dedicated customer service, you can feel good about hiring Iowa Duct Defense to work in your home or business. Plus, we take great pride in our customer service and aim to make every interaction pleasant and informative. If you have any questions about radon or any other indoor air quality problems, our team is always happy to help. Our Iowa location services from South Central Iowa all the way to the Minnesota border. Primary markets include Des Moines, Ankeny, Ames, Marshalltown, Mason City, Osceola, and all the towns in the surrounding areas./p/div