Catering Coordinator

Chick-fil-A NorthPark Center Catering Coordinator

Position Type: Part-Time or Full-Time | On-Site

Reports To: Shift Leader | Directors

Department: Catering

Position Summary

The Catering Coordinator plays an essential role in growing and executing the restaurant's catering business by delivering exceptional hospitality, ensuring accurate and timely catering orders, and creating memorable experiences for every catering guest. This position is responsible for coordinating catering orders from the initial guest interaction through preparation, delivery, and follow-up.

The Catering Coordinator serves as a primary point of contact for catering guests, ensuring orders are confirmed, prepared accurately, packaged professionally, and delivered on time. This leader must demonstrate strong organization, communication, attention to detail, and a commitment to Chick-fil-A's values while supporting the restaurant's sales growth and brand reputation.

Essential Responsibilities

Catering Guest Experience & Hospitality

• Provide exceptional hospitality to every catering guest through phone calls, messaging, and in-person interactions.
• Contact guests to confirm catering orders, delivery details, event information, quantities, and special requests.
• Proactively communicate with guests regarding order updates, changes, and potential concerns.
• Ensure guests feel valued and cared for throughout the entire catering process.
• Respond to guest questions and concerns promptly and professionally.
• Follow up with guests after catering orders to ensure satisfaction and identify opportunities for future business.
• Build positive relationships with repeat catering guests and local businesses.

Catering Order Management & Coordination

• Receive, review, and manage incoming catering orders through designated ordering platforms.
• Verify order accuracy, including menu items, quantities, delivery or pickup times, addresses, and special instructions.
• Call guests to confirm orders and clarify any missing or conflicting information.
• Monitor catering order deadlines and ensure all orders are prepared and completed on schedule.
• Communicate order changes and special requests to the FOH and BOH teams.
• Maintain accurate records of catering orders, guest communications, and delivery information.
• Ensure all catering orders are properly entered, tracked, and accounted for.

Catering Preparation & Quality Control

• Prepare and organize catering orders according to Chick-fil-A standards and recipes.
• Verify food quality, freshness, presentation, and accuracy before orders leave the restaurant.
• Ensure all catering items, including sauces, condiments, utensils, napkins, serving supplies, and necessary accessories, are included.
• Package orders professionally to maintain food quality, temperature, and presentation during transportation.
• Label and organize catering orders to ensure easy identification and accurate distribution.
• Coordinate with BOH Team Members to ensure food is prepared according to scheduled pickup and delivery times.
• Complete a final quality check before every catering order is released.
• Maintain a clean, organized, and properly stocked catering preparation area.

Catering Deliveries & Execution

• Personally complete catering deliveries as assigned, ensuring orders arrive safely, accurately, and on time.
• Verify delivery addresses, arrival times, guest contact information, and event instructions before leaving the restaurant.
• Maintain a professional appearance and represent Chick-fil-A positively while on delivery.
• Set up catering orders when requested and appropriate, ensuring food and supplies are presented professionally.
• Communicate with guests upon arrival and confirm successful delivery.
• Follow all restaurant procedures for handling, transporting, and securing food during deliveries.
• Maintain cleanliness and organization of delivery equipment and supplies.
• Communicate any delivery delays, guest concerns, or unexpected challenges to restaurant leadership immediately.

Communication & Teamwork

• Collaborate with restaurant leadership to resolve operational challenges and improve catering processes.
• Communicate effectively with guests, delivery recipients, and restaurant Team Members.
• Maintain accountability for catering orders from beginning to completion.
• Assist in other restaurant operations as needed to support overall business needs.
• Serve as a Front of House Team Member when Catering role is completed and at the needs of the business.

Professionalism & Core Values

• Arrive on time and prepared to fulfill assigned responsibilities.
• Maintain a positive, professional, and solution-oriented attitude.
• Demonstrate strong organization, attention to detail, and personal accountability.
• Receive coaching and apply feedback to improve performance.
• Demonstrate the restaurant's core values of Fun, Respect, Excellence, Stewardship, and Honesty.
• Take ownership of the guest experience and the overall success of the catering department and beyond.
• Maintain a high standard of professionalism when representing Chick-fil-A outside the restaurant.

Expectations

• Maintain the availability and scheduled hours agreed upon during the hiring process.
• Work assigned shifts reliably and communicate scheduling concerns according to restaurant policies.
• Maintain consistent performance and accountability for assigned catering responsibilities.
• Be available to support catering orders that may require early preparation, deliveries, or schedule flexibility.
• Attend required training sessions and team meetings.
• Remain flexible to support changing catering demands and business needs.
• Maintain ownership of catering preparation, order execution, and guest communication.

Qualifications

• Excellent organizational and time-management abilities.
• Strong attention to detail and ability to manage multiple orders simultaneously.
• Professional and personable approach to guest interactions.
• Dependable, punctual, and committed to following through on responsibilities.
• Ability to work independently while collaborating with a team.
• Comfortable making phone calls and communicating with guests professionally.
• Ability to navigate ordering platforms and basic computer applications.
• Valid driver's license and ability to meet applicable restaurant insurance requirements for delivery responsibilities.
• Previous catering, restaurant, hospitality, or customer service experience preferred but not required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry catering orders and supplies weighing up to 50 pounds, consistent with assigned duties and applicable safety requirements.
• Ability to load and unload catering orders and supplies.
• Ability to perform repetitive tasks and work in a fast-paced environment.
• Ability to drive and complete deliveries as assigned.
• Ability to work around hot food, kitchen equipment, and varying temperatures.

Growth & Development

The Catering Coordinator is encouraged to pursue ongoing development through coaching, training, and opportunities to expand their knowledge of restaurant operations and catering sales. This position provides opportunities to develop skills in guest relationship management, sales growth, operational execution, and leadership.

Team Members who demonstrate consistent performance, strong character, initiative, and leadership potential may be considered for future growth opportunities within the restaurant.

Work schedule

• Day shift
• 8 hour shift
• Weekend availability

Supplemental pay

• Tips
• Other

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Mileage reimbursement
• Paid training
• Other