Director Patient Care Services

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO

Full time

JobReq0059923

Job Description​

Job Description

The Director of Patient Care Services, Women’s and Newborn Services provides strategic, operational, and clinical leadership for Labor & Delivery, Neonatal Intensive Care Unit (NICU), Postpartum, and Post-Discharge/Follow-Up Services across the continuum of maternal and newborn care. Reporting to the Central Region Chief Nursing Officer (CNO), this leader is accountable for the overall planning, organization, coordination, quality, and performance of multiple patient care departments.

As a key member of the Senior Leadership Team , the Director partners with physicians, nursing leaders, and interdisciplinary teams to advance organizational goals, improve patient outcomes, drive operational excellence, and enhance the patient and family experience. The Director ensures delivery of high-quality, evidence-based care while supporting regulatory compliance, accreditation standards, and Magnet principles of nursing excellence.

This role provides leadership throughout the maternal-child care journey, from admission and delivery through neonatal care, postpartum recovery, discharge planning, and outpatient follow-up services. The Director is responsible for developing and implementing strategic initiatives, optimizing resource utilization, fostering workforce engagement, and achieving financial, quality, and patient satisfaction goals.

Key Responsibilities

• Provide executive oversight for Labor & Delivery, NICU, Postpartum, and Post-Discharge/Follow-Up Services.

• Lead strategic planning, program development, and operational improvement initiatives aligned with organizational objectives.

• Collaborate with medical staff, nursing leadership, and interdisciplinary teams to ensure exceptional clinical quality and patient outcomes.

• Champion a culture of safety, accountability, patient-centered care, and continuous improvement.

• Monitor and evaluate quality metrics, patient experience measures, safety indicators, and clinical outcomes; develop and execute action plans to address opportunities for improvement.

• Support and sustain Magnet principles, evidence-based practice, shared governance, and professional nursing development.

• Ensure compliance with regulatory, accreditation, and professional practice standards.

• Develop and manage departmental budgets, productivity targets, capital planning, and resource allocation.

• Recruit, develop, mentor, and retain high-performing leaders and clinical staff.

• Serve as an active member of the Senior Leadership Team, contributing to enterprise-wide decision-making, organizational strategy, and leadership initiatives.

• Foster effective relationships with community partners and outpatient providers to strengthen care transitions and continuity of care for mothers and newborns.

• Drive initiatives focused on reducing variability in care, improving operational efficiencies, and enhancing patient and employee engagement.

Job Requirements

Required Experience

• Minimum of 5 years of progressive nursing leadership experience, including management of multiple clinical departments or service lines.

• Demonstrated experience within Women’s and Children’s Services, including Labor & Delivery, NICU, Mother-Baby/Postpartum, or related areas.

• Proven success leading quality improvement initiatives, operational excellence programs, and workforce engagement strategies.

• Experience managing budgets, staffing, and performance metrics in a complex healthcare environment.

Education

• Bachelor's Degree in Nursing (BSN) required.

• Master's Degree in Nursing, Healthcare Administration, Business Administration, or related field preferred.

Licensure/Certification

• Current Registered Nurse (RN) license in the applicable state.

• National nursing leadership or specialty certification preferred.

Knowledge, Skills, and Abilities

• Strong strategic planning, financial management, and operational leadership capabilities.

• Advanced knowledge of maternal-child health and neonatal care delivery models.

• Expertise in quality improvement methodologies, data analysis, and outcome-driven decision-making.

• Excellent communication, relationship-building, and physician partnership skills.

• Ability to lead through change and influence across all levels of the organization.

• Comprehensive understanding of Magnet standards, regulatory requirements, and patient safety principles.

Job Details

Status: Full Time

Shift: Day (United States of America)

Reports To: Central Region Chief Nursing Officer (CNO)

Job Requirements

Applicable Experience:

3-5 years

Registered Nurse - Various

Bachelor's Degree - Nursing

Job Details

Full Time

Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers:

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