NYPA - IT - Knowledge Management Specialist

Opportunity Details

Full Time NYPA - IT - 1434 - Knowledge Management Specialist


White Plains, NY


Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.


For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.


We're more than a technology company -- we're an outcomes company.


We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.


We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.


Voyatek is seeking applicants to occupy the position of Knowledge Management Specialist within our team . Please note that this position requires a commitment to full-time employment and is not open to contractors.


Key Responsibilities:


Seeking a Knowledge Management professional with strong KM, AI, Power BI, and Power Apps experience. Must have experience designing dashboards and associated metrics to capture, monitor, and report on knowledge assets. Must have experience in KM practices, ways to improves knowledge flow, and build digital solutions. Participate in the design and enhancement of core KM approaches that improve knowledge flow across the organization. This includes leveraging ML and AI for knowledge creation and gap analysis, and applying ontologies, knowledge graphs, and semantic layers to improve content structure, retrieval, and discoverability. A solid understanding of content management and content strategy is essential, including the ability to architect semantic frameworks that support enterprise search, personalization, and scalable knowledge ecosystems.

• Improve knowledge capture, flow, and reuse using AI, ML, and semantic technologies.
• Develop and govern taxonomies, metadata, and content structures to enhance search and discoverability.
• Support enterprise knowledge repositories, intranets, and collaboration tools
• Design and maintain Power BI dashboards, data models, and visualizations; ensure performance and data quality.
• Build Power Apps and Power Automate workflows to streamline KM and business processes.
• Work with KM team to translate business needs into actionable KM, analytics, and automation solutions.

Qualifications:

• Experience in Knowledge Management, taxonomy, metadata, and content strategy.
• Deep expertise in creating intuitive, insights driven dashboards and establishing the right metrics to measure performance and value.
• Proficiency with AI tools and concepts applied to content automation and knowledge discovery.
• Strong Power BI and Power Platform skills (Power Apps, Power Automate, connectors).
• Knowledge of data modeling, ETL, Power Query, and DAX.
• Excellent analytical and communication skills
• Bachelor's Degree with 6 years relevant work experience

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $ 49 .00 - $ 54 .00.


At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.


As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.


If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!


Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.