Head of Global Account Management

Description

Head of Global Account Management

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.

The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

You'll play a pivotal role in defining long-term strategy, building scalable processes, and influencing company-wide initiatives that drive customer value and revenue growth.

What You'll Do

Own the Global Account Management Strategy

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework, methodologies, and metrics for a scalable AM organization.

Drive Enterprise Growth & Retention

• Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
• Ensure high retention rates and predictable renewals through proactive engagement.

Lead Executive-Level Relationships

• Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Position ScaleOps as a long-term strategic partner driving measurable business outcomes.

Build & Scale a High-Performing Team

• Recruit, mentor, and lead a global Account Management team as we expand into new regions.
• Create a culture of excellence, accountability, and customer advocacy.

Align Cross-Functionally for Customer Success

• Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.

Requirements

What You'll Bring:

• 5+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
• A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
• Strong commercial leadership - highly skilled in renewals, pricing strategy, and complex contract negotiations.
• Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.
• Experience with technical personas (i.e DevOps, Engineering Teams).
• Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
• Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
• Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.