Sales Manager

Job Description

Job Description

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options.
• Competitive hourly base pay, plus tips; performance bonuses.
• Medical, dental, and vision insurance benefits.
• Merit-based pay increases.
• Paid Vacation.
• Complimentary service membership.

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience.
• Customer service experience (retail, restaurant).
• Strength to lift up to 70 pounds; stamina to stand for long periods of time.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills and Abilities:

• Effective communication with team members and dog parents.
• Leadership, coaching, mentorship.
• Recruiting, hiring, and creating a happy and effective team.
• Problem-solving.
• Attention to detail.
• Time-management – ability to make an efficient schedule.
• Computer/ technology proficiency.
• Accountability; hold oneself and others to a high quality of services.