Dispatcher

Job Description

Job Title: Dispatcher

Job Description

This onsite Dispatcher role in San Marcos, CA offers the opportunity to join a growing residential HVAC operation and serve as the central hub for daily field activity. You will manage a live dispatch board, coordinate 13–20 field technicians across a wide service territory, and keep high-volume operations running smoothly in a fast-paced, dynamic environment. This contract-to-hire position provides immediate responsibility, close collaboration with a supportive team, and a clear path to permanent employment for the right person.

Responsibilities

• Manage the live dispatch board throughout the day and make real-time scheduling adjustments to keep operations running smoothly.
• Route and assign field technicians based on geography, traffic patterns, time windows, and changing priorities across South San Diego County, East County, and the Temecula/Murrieta corridor.
• Handle approximately 45–60 short operational calls per day from field technicians while maintaining focus on scheduling and routing.
• Act as the central coordination point between a national call center, field technicians, and internal leadership to ensure clear, consistent communication.
• Optimize routes to improve efficiency and adjust for delays, cancellations, add-on jobs, and other schedule changes as they occur.
• Assign calls to technicians in a way that maintains continuous operational flow and maximizes technician productivity across the service territory.
• Monitor field activity, identify potential issues or bottlenecks, and escalate concerns appropriately to leadership or other stakeholders.
• Maintain accurate, up-to-date records in the dispatch system and field service management software while juggling multiple tasks.
• Provide professional, low-drama communication and support to field technicians, call center staff, and internal teams throughout the day.
• Work independently, make timely decisions under pressure, and ensure that customer commitments and service windows are met.

Essential Skills

• 2–4+ years of dispatching experience in a high-volume, fast-paced environment.
• Proven experience managing a live dispatch board with real-time scheduling adjustments.
• Strong route optimization skills with a solid understanding of traffic-heavy service areas.
• Ability to route and assign field technicians based on geography, traffic patterns, and time windows.
• Comfort handling approximately 45–60 short operational calls per day from field technicians while managing competing priorities.
• Demonstrated ability to coordinate between multiple parties, including call centers, field staff, and internal leadership.
• Calm, composed, and professional demeanor under pressure in a rapidly changing environment.
• Independent decision-making ability with minimal need for constant direction or supervision.
• Exceptional multitasking skills and the ability to manage constant schedule changes without losing operational flow.
• Strong attention to detail and accuracy when updating schedules, routes, and system records.
• Professional, low-drama communication style with strong written and verbal communication skills.

Additional Skills & Qualifications

• Dispatching experience in HVAC, plumbing, or other home services or blue-collar industries.
• Background in field service, logistics, or transportation dispatch.
• Experience using ServiceTitan field service management software.
• Willingness and ability to quickly learn ServiceTitan and other dispatch-related systems.
• Experience working in a fast-growing or scaling operational environment.
• Comfort working as the primary operational hub with high expectations and limited micromanagement.

Job Type & Location

This is a Contract to Hire position based out of San Marcos, CA.

The pay range for this position is $30.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Marcos,CA.

This position is anticipated to close on Jun 8, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.