Vice President of Operations

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

The Vice President of Operations is a strategic executive responsible for leading the financial and operational performance of The Neiders Company's multifamily portfolio. This role drives asset value through disciplined portfolio management, operational excellence, and strategic execution while providing leadership and direction to Regional and Area Managers. The Vice President of Operations is accountable for achieving financial objectives, maximizing portfolio performance, ensuring consistent property management standards, and fostering a high-performing team that supports the company's continued growth and long-term success.

This is a highly visible, hands-on leadership role. You’ll spend meaningful time on-site across our properties, staying connected to our teams and day-to-day operations. We’re looking for a leader who is equally comfortable walking a property alongside our maintenance and operations teams as they are presenting strategy and results to executive leadership.

Work Schedule:

Hybrid work arrangement with a minimum of two (2) in-office days per week. Candidates must currently reside in the Seattle area to be considered for this position.

Essential Functions: (Include but are not limited to):

Financial Oversight & Asset Performance

• Own financial performance across the portfolio, including NOI growth, budget adherence, and capital planning.
• Partner with Accounting team to track KPIs, forecast property performance, and deliver owner returns.
• Lead annual budget planning and in collaboration with property and regional leaders.
• Monitor and improve financial reporting systems, dashboards, and variance analyses.
• Supports team with duties pertaining to collections, evictions, and other delinquent mandates.

Operations Team Leadership:

• Directly oversee Regional Managers and support the development of consistent and scalable property operations.
• Foster a results-driven and collaborative team culture rooted in The Neiders Company’s values. Train and coordinate tasks with direct reports of all levels with accountability measures.
• Evaluate operational structure and performance to identify gaps, improve efficiency, and ensure accountability.
• Guide onboarding, training, and performance management of property leadership.
• Lead from the field by maintaining a consistent presence across the portfolio, conducting regular property visits, engaging directly with on-site teams, and gaining firsthand insight into operational performance, challenges, and opportunities.

Asset Management & Strategic Planning:

• Lead quarterly asset reviews and provide recommendations for capital improvements, repositioning, or expense optimization.
• Collaborate with CEO/owner on long-term business plans, market strategies, and value-add initiatives.
• Support due diligence and integration planning for acquisitions and dispositions.
• Ensure capital expenditures are aligned with investment strategy and are executed on time and within budget.

Cross-Functional Leadership:

• Collaborate with Legal, HR, Maintenance, and Construction to align operational goals with corporate strategy.
• Serve as a senior liaison between ownership and operations, ensuring transparency and alignment of priorities.

Building Communities:

• Abide by Company vision, “Transform Communities, and Transforming Lives”.
• Maintain property image by engaging in appropriate public relations.
• Partner with community managers on resident harmony by engaging in group activities or events.

Qualifications:

• Bachelor's Degree in Business, Economics or related field required; MBA or related graduate degree a plus.
• 10+ years of progressive experience in multifamily real estate operations, with at least 5 years in a senior leadership role.
• Proven success managing large-scale property portfolios and driving NOI improvement.
• Strong financial and analytical skills; deep understanding of budgeting, forecasting, and performance reporting.
• Experience with asset management principles, capital planning, and real estate investment strategy.
• Exceptional leadership, communication, and team development skills.
• Proficiency with property management and financial systems (Yardi preferred).
• Proficient in Microsoft Office
• Good understanding of Fair Housing Laws
• CAM, CAPS and/or CPM designation preferred

Physical Requirements

• Prolonged periods of sitting, standing, and working at a computer.
• Ability to communicate effectively in person, by telephone, and through virtual meeting platforms.
• Ability to travel frequently to corporate offices and property locations, including overnight travel as needed.
• Ability to walk apartment communities, hotels, construction sites, and common areas, including navigating stairs, uneven terrain, and outdoor environments.
• Ability to occasionally lift and carry items weighing up to 20 pounds, such as laptops, presentation materials, or office supplies.
• Ability to bend, reach, stoop, and climb stairs as necessary while conducting property inspections.
• Ability to operate a motor vehicle and maintain a valid driver's license with an acceptable driving record.
• Ability to work extended hours, evenings, or weekends as business needs require.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days and 10 paid holidays
• Wellness program and e-learning platform for ongoing development

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

The Neiders Company is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Neiders Company is committed to recruiting, hiring, developing, and promoting individuals based on their qualifications, experience, and ability to contribute to our continued success.