Public Adjuster I

Job Description

Job Description

Our Company:

At Allied Public Adjusters (APA), our North Star is clear: we envision a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring that carriers have the information they need to do what's right.

Our team is a dedicated group of professionals committed to ensuring individuals receive fair insurance settlements. We combine licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

Core Values:

We Show Up with G.R.I.T.:

G o-Getters, R elationship Builders, I ntelligent Experts, T ruth Champions

Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let's define it for one another.

Role:

APA is currently expanding and is looking for motivated individuals to come onboard as public adjusters. The Public Adjuster I is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant's insurance claim throughout the claim process. The PA works well in a rapid paced environment, model behaviors that reflect APA's core values and reports to a Managing Public Adjuster. The purpose of a PA I is to develop foundational skills in claims handling, client communication, and documentation while supporting more senior adjusters. The PA I will learn to manage claims with structured guidance.

This positions is onsite 5 days a week in Glendale, CA or Newport Beach, CA.

Responsibilities:

• Assist in managing assigned claims with support and guidance
• Learn and apply policy interpretation and coverage fundamentals
• Promptly handle claims that are assigned, creating a positive client experience
• Conduct onsite inspections (with direction or supervision as necessary)
• Capture photos and measurements to accurately measure losses
• Prepare detailed scope and cost estimates (including using experts when needed)
• Investigate claims thoroughly and present strong cases to negotiate settlements for clients.
• Follow internal processes, documentation standards, and timelines
• Maintain timely client communication and expectations
• Draft reports and claim documentation
• Properly document claim files pursuant to company standards
• Effectively and efficiently utilize support teams such as legal, engineering, and leadership where needed to resolve claims and maximize value for our clients
• Be a good team player and assist others where needed. This may include mentoring junior staff members in various situations.
• Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Within your first year, you will have:

• Built and manage a full and dynamic case load with timely movement on each claim
• Achieve strong claim outcomes for clients
• Demonstrate relentless advocacy while maintaining professionalism
• Maintain excellent communication standards : proactive client updates, clear expectations, well documented outreach
• Build trust and strong relationships with clients to produce high client satisfaction and referral feedback
• Meet or exceed claim cycle time standards while balancing quality and urgency
• Produce audit-ready files with complete documentation
• Collaborate effectively with company departments to drive results
• Demonstrate strategic, clear intentioned claim critical thinking
• Show ownership mentality by treating every claim like it matters in a proactive manner
• Demonstrate resilience and persistence, and embrace objections and denials
• Contribute positively to the company culture and results

Qualifications:

• 0–2 years claims, construction, property, insurance, legal, or related experience
• State Public Adjuster License (or ability to obtain)
• Strong writing, organization, follow-through, and professionalism
• Understanding of the insurance Industry standards, policies applicable laws and regulations
• Construction knowledge and experience

KPI's:

• Client satisfaction scores
• Response & follow-up timeliness
• Documentation accuracy
• Claim cycle time
• Learning progression benchmarks
• Financial goals

Benefits:

• Salary: Salary: $80,000- 105,000 annually plus up to 10% bonus
• 401(k) with 3% non-elective contribution.
• Health, dental and vision insurance. Along with voluntary selections as well.
• Generous paid holidays and paid time-off.
• Opportunities for career advancement and professional growth.
• Car and phone allowance, if needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.