Valet Attendant - Hilton - Harrisburg, PA

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet Attendant  for the Hilton Harrisburg in Harrisburg, PA.

Tipped position! The power is in your hands to make money. Your base salary will be $10.00/hour with the opportunity to make additional income through great customer service. You will average, with great customer service, in cash tips around $15 - $20/hr.

You will be the first Hilton Ambassador (a.k.a. Team Member) a guest will see at the start of their stay, and their last as they depart on their journey. With your smile, warm hello, and fond farewell, you will ensure that each guest feels “Cared for, Valued, and Respected” while ensuring all guests’ needs and issues are resolved in a way that exceeds their expectations.

Read below to learn more!

P OSITION S UMMARY: 

THE BELL / VALET ATTENDANT PLAYS A PIVOTAL ROLE AS THE FIRST AND LAST CONTACT FOR GUESTS AT OUR HOTEL, RESPONSIBLE FOR DELIVERING EXCEPTIONAL CUSTOMER SERVICE AND MAKING GUESTS FEEL WELCOMED. THIS POSITION INVOLVES WARMLY GREETING GUESTS UPON ARRIVAL AND DEPARTURE, HANDLING GUEST LUGGAGE, AND PARKING GUEST CARS WITH CARE, DELIVERING PACKAGES/MAIL/AMENITIES TO GUEST ROOMS, AND MAINTAINING THE CLEANLINESS AND PRESENTATION OF THE DRIVEWAY, LOBBY, AND OTHER COMMON AREAS. THE BELL / VALET ATTENDANT IS THE FACE OF THE HOTEL AND IS CRUCIAL IN CREATING AN EXCELLENT FIRST IMPRESSION. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

 

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• GREET EVERY GUEST WITH A SMILE AND PROVIDE EXCELLENT CUSTOMER SERVICE.
• MAINTAIN A STRONG PRESENCE IN THE LOBBY, FRONT DOOR, AND MAIN ENTRYWAYS. 
• ASSIST GUESTS WITH INFORMATION ABOUT THE PROPERTY, AMENITIES, LOCAL DIRECTIONS, AND RECOMMENDATIONS.
• HANDLE GUEST LUGGAGE AND BRING IT TO THEIR ROOMS, POINTING OUT AMENITIES AND ROOM OFFERINGS IN THE PROCESS.
• PARK AND RETRIEVE GUEST VEHICLES.  PROPERLY MARK VALET TICKETS.
• WATER DELIVERY SERVICE
• ARRANGE TRANSPORTATION, ASSIST GUESTS INTO CARS, AND CALL TAXIS WHEN NEEDED.
• PROVIDE SUPPORT IN VARIOUS GUEST INQUIRIES AND ASSIST VALET ATTENDANTS AS NEEDED.
• MAINTAIN THE CLEANLINESS AND PRESENTATION OF THE HOTEL'S COMMON AREAS.
• PERFORM ADDITIONAL DUTIES AS REQUESTED BY MANAGEMENT.
• ASSIST HOTEL DRIVER WITH SHUTTLE SERVICE .
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
• THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.

OTHER DUTIES

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

 

REQUIRED KNOWLEDGE /  SKILLS /  ABILITIES: 

 

• ABILITY TO EFFECTIVELY COMMUNICATE VERBALLY IN ENGLISH.
• ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER AND COLLECT ACCURATE INFORMATION.
• ABILITY TO READ ENGLISH LANGUAGE SUFFICIENT TO ASCERTAIN INFORMATION FROM LUGGAGE TAGS AND CLAIM CHECKS TO WRITE NUMBERS AND NAMES ON CLAIM CHECKS AND ROOMING LISTS.
• APPLICANTS WITH ADDITIONAL LANGUAGE SKILLS PREFERRED.
• EXCELLENT VERBAL COMMUNICATION SKILLS.
• ABILITY TO WORK BOTH AS PART OF A TEAM AND INDEPENDENTLY.
• ABILITY TO STAND OR SIT FOR EXTENDED PERIODS OF TIME AND MULTITASK WHILE REMAINING CALM UNDER PRESSURE.
• COMMITMENT TO PROVIDING EXCELLENT SERVICE TO EVERY GUEST, REGARDLESS OF THE SITUATION.
• AVAILABILITY ACROSS BOTH 1ST AND 2ND SHIFTS, INCLUDING WEEKENDS.

DESIRED SOFTWARE PROFICIENCIES: NONE

 

SUPERVISORY R ESPONSIBILITIES:   NONE

EDUCATION / EXPERIENCE: 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.  
• GUEST SERVICE / GUEST-FACING CUSTOMER SERVICE EXPERIENCE IS PREFERRED.  
• VALID DRIVERS LICENSE REQUIRED.

 

PHYSICAL REQUIREMENTS 

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

 

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS

 

PHYSICAL ACTIVITY FREQUENCY

SITTING                                                              FREQUENT

WALKING                                                           CONSTANT

CLIMBING STAIRS                                              OCCASIONAL

CROUCHING/BENDING/STOOPING FREQUENT

REACHING                                                          FREQUENT

GRASPING                                                         FREQUENT

PUSHING/PULLING                                            FREQUENT

NEAR VISION                                                      CONSTANT

FAR VISION                                                        CONSTANT

HEARING                                                            CONSTANT

TALKING                                                             CONSTANT

SMELL                                                                RARE

LIFTING/CARRYING (# LBS.)                              FREQUENT - UP TO 50 LBS.

TRAVEL                                                               RARE

Pay : $10.00/hour with opportunity for tips

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program