Shift Manager (Hourly)

Job Summary The Hourly Shift Manager supports the Restaurant General Manager in overseeing daily restaurant operations during assigned shifts. This role ensures excellent customer service, efficient operations, and adherence to Burger King standards while leading and motivating team members. Key Responsibilities Supervise team members during shifts to ensure smooth and efficient operations Deliver and maintain high standards of customer service Assist with opening and closing procedures, including cash handling and deposits Monitor food quality, safety, and cleanliness standards Train and coach crew members on policies, procedures, and performance expectations Resolve customer concerns quickly and professionally Ensure proper staffing levels during shifts and adjust as needed Support inventory management and restocking as required Follow all company policies, procedures, and health regulations Qualifications High school diploma or equivalent preferred Previous experience in food service or customer service required; supervisory experience a plus Strong communication and leadership skills Ability to multitask in a fast-paced environment Basic math and cash handling skills Flexible availability, including nights, weekends, and holidays Skills & Competencies Team leadership and motivation Customer service excellence Attention to detail Problem-solving and decision-making Time management and organization Working Conditions Standing for extended periods Exposure to kitchen equipment and temperature changes Fast-paced, high-energy work environment Compensation & Benefits Hourly pay (based on experience) Opportunities for advancement Flexible scheduling Employee discounts Training and development programs Equal Opportunity Employer Statement Burger King is an equal opportunity employer committed to creating an inclusive environment for all employees. #J-18808-Ljbffr