ServiceNow CSM Engineer

Stefanini Group is hiring!

Stefanini is looking for Senior Control M Engineer-Remote

For quick apply, please contact OpenKyber; Ph: 248 936 W2 Candidates Only!

Responsibilities:

The Senior Control M Engineer develops conceptual, logical, and physical IT engineering designs that support infrastructure requirements across business and technical application projects. This role ensures availability, resiliency, and secure orchestration of mission critical workloads. The engineer will contribute to modernization initiatives including automation first orchestration, jobs as code, API-driven integration, and multi environment scheduling capabilities. This is a senior-level role requiring a seasoned professional with deep engineering expertise, comprehensive platform knowledge, and strong operational judgment.

Key Responsibilities:

Engineering & Platform Management

• Install, configure, upgrade, and patch Control M Servers and Agents across multi site environments (legacy on prem, CoLo production, CoLo non production).
• Design, implement, and maintain job scheduling workflows, workload orchestration, and user/security configuration.
• Conduct operational health checks, monitor system performance, and ensure compliance with enterprise standards and audit/security requirements.
• Assess testing requirements, prepare testing strategies, and develop implementation and transition plans.
• Analyze and revise system logic, documentation, and technical standards as needed.

Operational Support & Troubleshooting

• Troubleshoot and resolve complex hardware, software, OS, and networking issues impacting scheduling infrastructure.
• Perform change and problem management using standard tools and National IT policies.
• Complete customer service requests including new agent deployments and environment setup.
• Document issues, solutions, and workarounds in a maintained internal knowledge base.
• Provide on call coverage as required to support 247 scheduling operations.

Modernization & Strategic Initiatives

• Support Automation API, jobs as code adoption, workflow modernization, vendor enhancements, and enterprise integration.
• Provide engineering support for multi environment orchestration tied to FRFS modernization.
• Participate in modernization roadmap work including resiliency engineering, cloud aligned scheduling, and advanced automation capabilities.

Leadership & Collaboration

• Lead highly technical and complex engineering projects using FRIT/System resources.
• Train technical staff on Control M tools, platform functionality, and engineering standards.
• Report solution gaps, platform issues, and resiliency risks to management.
• Partner with business lines, infrastructure teams, security, and operations for cross-functional alignment.
• Participate in team meetings, issue review, prioritization, and continuous improvement activities.

Risk Management

Responsible for understanding and applying risk management discipline in decision-making, ensuring compliance with internal standards, audit guidelines, and the Information Security Manual.

Why This Role Matters

Control M is foundational to secure, timely, and resilient processing of high value payment systems. As operating hours expand and platform complexity grows, this senior engineering role safeguards reliability, compliance, and modernization across critical national financial services.

Required Qualifications:

• Bachelor's Degree or equivalent experience.
• 6-9+ years of relevant work experience in IT engineering, infrastructure operations, or workload automation.
• Comprehensive knowledge of Control M administration: Server & Agent installation/configuration, Job scheduling & workflow design, User access/security, Patch management & upgrades
• Experience with Control M multi-environment orchestration (on prem + CoLo).
• Strong hands on experience with Linux/Unix and Windows Server administration.
• Shell scripting (Bash, PowerShell) and log analysis skills.
• SQL skills and basic database troubleshooting (PostgreSQL or Oracle).
• Networking fundamentals (TCP/IP, ports, firewall configuration).
• Experience with Control M Configuration Manager and scheduling functions/user management.
• Familiarity with ITSM tools (ServiceNow, Jira) and monitoring tools (Splunk, Dynatrace).
• Strong documentation, root cause analysis, and problem solving skills.
• Excellent interpersonal, negotiation, communication, and attention to detail skills.

Preferred Qualifications:

• Control M Automation API, Workload Archiving, Application Integrator experience.
• Advanced scripting (Python), CI/CD pipeline integration (Git-based), or infrastructure-as-code (Ansible, Terraform).
• Cloud platform exposure (AWS, Azure, Google Cloud Platform) or Control M cloud deployments.
• Advanced SQL, database tuning, and performance optimization.
• Security integration experience (SIEM tools, SSL, Venafi).
• Experience with Agile, SAFe, or scaled enterprise delivery.
• ITIL Foundation or BMC Control M certification.

Working Conditions:

• Requires use of standard office equipment (computer, phone, copier).
• Mix of sitting, standing, pushing/pulling, and lifting items over 20 lbs.
• May require extended hours and on call/call back availability.
• Exposure to moderate equipment noise may occur.

#LI-RK1#LI-ONSITE OpenKyber takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About OpenKyber Group: The OpenKyber Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. OpenKyber is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company

For applications and inquiries, contact:View email address on us.fitly.work