Ready Mix Customer Service Representative

Ready Mix Customer Service Representative

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

Job Description Summary

The Customer Service Representative works in a dynamic and fast-paced environment to provide effective customer service and support through in-depth knowledge of company products, programs and services. This position reports directly to the Dispatch Manager.

Key Responsibilities

• Communicate with customers by phone and text messaging software, enter data into the computer system.
• Solicit future orders from customers and enter order into computer system.
• Negotiate with customers' acceptable delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

Qualifications

Education/Experience

High School Degree or General Education Degree (GED). Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

Knowledge/Skill Requirements

Basic computer skills for entering orders. Outlook, Word, Excel, Keyboard 25 + wpm. Extensive knowledge of Austin and surrounding areas, Ability to read and understand maps. Communicate effectively with a wide variety of customers and be an effective problem solver. Language Skills: Must read, write and speak English. Mathematical Skills: Basic math required addition, subtraction, multiplication and division. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must be able to handle multiple tasks in a high-stress, fast-paced environment. Must be able to work up to 65 hours per week including Saturdays.

Physical Requirements

Able to communicate with others by telephone and in person. Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations. May require sitting for extended periods of time. May require periodically lifting of objects up to 30 lbs.

Work Environment

Standard office environment. In office required, not a remote position.

What CRH/Texas Materials Offers You

An inclusive culture that values opportunity for growth, development, and internal promotion Competitive base pay Medical, dental and disability benefits programs Group retirement savings program Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.